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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Welcome to Extended Stay America - Detroit - Rochester Hills! We are the perfect location for business travelers, students, tourists and those relocating to the Detroit, MI area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Detroit Zoo, the SEA Life Michigan Aquarium, Stony Creek Metropark and Bald Mountain State Recreation Area. When you stay at an Extended Stay America hotel, you’ll enjoy just the right ... read more
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best, but ok. Room was not very inviting. Bed was just a mattress on a webbed frame and the shower didn't appear to be throughly cleaned. Only had the room for sleeping while visiting daughter.
Business response:
Dear Steve, Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. Your comfort and satisfaction are important to us, and we regret if the room did not meet your expectations. We take cleanliness seriously and will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Other people’s hair still present in bathroom, unswept, garbage on floor, dirty walls, dirty chairs and the sheets were questionable as well. Elevator smelled like animal urine
Business response:
Dear Emma, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 4.3 star rating with 388 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.