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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is a nice hotel. Friendly staff, very clean and modern rooms, no carpets.
Business response:
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
They iffer a kitchette but expect you to pay for EVERYTHING at offer nothing but the space.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like an... read more
Business response:
We're so glad you enjoyed your stay with us. Thank you for the terrific rating!
The price was right. The room had a kitchenett and storage cubbies and a large place to hang coats and clothes. An open feeling.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so happy to see that you enjoyed our comfortable and spacious suites! We look forward to welcoming you back the next time your travels bring you to the area!
The kitchenette was the reason I chose to stay at WoodSpring Suites
Business response:
We appreciate you taking the time to review your stay with us. We are happy that you enjoyed the convenience of our kitchens and that you loved our suites! We hope to see you again the next time your travels bring you to the area!
Property is well maintained. Avoid even rooms because they face the highway and you will hear all the noise. Free WiFi a bit slow so may need to upgrade for a fee. Overall, the best you can find quality-price for long stays in Rochester Hills area.
Business response:
Thank you for taking the time to review your stay at our hotel. We appreciate hearing that you enjoyed your overall stay with us and for pointing out the areas that we can improve upon. We do hope to see you the next time your travels bring you to the area.
I stayed a week and not once did housecleaning come to clean my suite. I had expected some kind of breakfast or restaurant facility; there was only a vending machine. I arrived at 2:00am (delayed flight) and it took forever to get an attendant to check me in.
Business response:
Thank you so much for this detailed review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to and apologize for any inc... read more
the clerk was very nice, the location is close to stores and shopping..........................................................................................................................................................
Business response:
Thank you so much for your review. We are more than happy to hear such positive reports regarding your time spent with us. It was such a pleasure to have you with us and our staff will be thrilled to learn of your high praise. We can't wait to see you again the next time your travels bring you to the area!
No thanks! this may be a fairly new hotel, but I wouldn't stay here again. This place is a dump!
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay, Louise. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 684 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.