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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s been nice so far but it’s only one night, but so far so good!
Business response:
Thank you for the great rating and first impression review. We're so glad you are enjoying your visit. We intend to continue the trend!
Clean rooms, cheap. A lot of highway traffic noise. Sketchy clientele. Staff is not welcoming and customer service oriented. Check in was 10 minutes even though there was no line. I had to request bath towels to be supplied. Sometimes there is no staff at the desk.
Business response:
What a thoughtful, descriptive review. Thank you for sharing your experience and letting us know what you loved and what you wished for. We are so glad your overall visit seems to have been a pleasant one and we are delighted that you stayed with us. Thank you!
This place was really nice for the price. It's in a great location with a lot of shopping and food options. Our room was clean and quiet and the price was very affordable. There was a bit of road noise when we first went to bed but the hallways were quiet which we really appreciated. The facility felt safe as well. We would definitely stay here again.
Business response:
Thank you for this tremendous review. We strive to be a great place at a great price and we are so glad we've delivered for you!
Very new condition and professional; yet our room had no toilet paper, the stove was dirty, the bathroom counter was dirty, and the cleaning product used for housekeeping was extremely strong, smelled like chlorine.
Business response:
We are delighted that you enjoyed our accommodations and warm, welcoming staff - thank you for those compliments. We apologize for the less-than-our-usual sparkling clean room and for the toilet paper issue and we're sorry for the great inconvenience this caused you. Thank you, too, for the feedback about the cleaning products so we can always be improving what we offer.
Clean staff is wonderful would like to see the grab and go breakfast in the lobby rooms are clean and cozy
Business response:
Thank you for the great review. We are thrilled that you are having such an enjoyable stay with us. We appreciate your suggestion about a grab and go breakfast and we hope you continue to enjoy a truly wonderful stay with us.
Business response:
We love to see a wonderful rating like this! Thank you!!
Business response:
We appreciate the good rating. Thank you!
Overall it was nice and a good value The stay was good. I wasn't impressed with the clerk who checked me in with his pants below his butt. He was pleasant,but dressed inappropriately. Every one else was dressed professionally. All were very nice and helpful. Cable went out a few times in the early evening. I was warned that it happens regularly. There were only 2 luggage carts for the whole hotel.
Business response:
Thank you for this helpful feedback. It is so important to us to know how we are coming across and what is important to guests. We appreciate hearing from you and hope you had an overall pleasant stay with us.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 684 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.