Extended Stay America - Detroit - Roseville

Business response:

We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Lillita, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Charlene, thank you for your feedback.We are happy you were pleased with most of our services, but we regret your stay was not perfect. We are sorry to learn we did not deliver a fresh and clean room during your visit. We are very passionate about providing our guests with clean accommodations, so we have shared your comments with our Housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. On a positive note, we are glad you appreciated our thoughtful associates, and we look ... read more

Business response:

We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to our thoughtful associates. Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your recommendations and for choosing to stay at Extended Stay America. We appreciate your kind remarks about our staff. We take pride in creating a memorable, exceptional 'home away from home' for our guests, so we are thrilled to hear our team provided excellent service. Your compliments will be shared with them to let them know their efforts were noticed. Thank you once again, and safe travels. Sincerely, Hotel Management 

Business response:

Tabatha, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Shonnise, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management