Extended Stay America - Detroit - Roseville

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the inconvenience you had. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

John, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're delighted to know you had a great time with us and that the service provided by our staff was beyond your expectations. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know you were impressed with our courteous associates and overall had a pleasant stay with us. However, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Corlina, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Lakeisha, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We are sorry you did not experience the best from our associates and for the issues you had. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, your feedback will be shared with the appropriate individual to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management