This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As advertised It was a pleasant stay with no issues. The people working here are nice, and they offer assistance when needed with a nice demeanor. The hotel is basic and simple.
Business response:
Ashley, thank you for sharing your experience at Extended Stay America - Detroit - Roseville. We are glad to know you enjoyed your time here and were impressed with the service provided by our attentive associates. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Damone, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Detroit - Roseville. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
As a Housekeeping Supervisor the room was definitely not up to my cleanliness standards unfortunately, the towels were stained and the fitted sheets had some spots on them also. There was hair all thru out the bathroom and because I do understand that all housekeepers aren't equal I just switched rooms.
Business response:
Tiffany, thank you for choosing our hotel. We apologize for the inconvenience you experienced during your stay. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and steps are being taken to ensure that this does not happen again. We hope you will give us the opportunity to provide you with a better hospitality. Sincerely, General Manager
Business response:
James, thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Clean quiet comfortable affordable. Was perfect for my needs.
Business response:
We appreciate you choosing to stay at Extended Stay America - Detroit – Roseville. It's great to know you had an enjoyable stay and you found us to be a good value. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Business response:
Christal, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to welcome you back at Extended Stay America - Detroit - Roseville. Sincerely, General Manager
The people at the desk are very friendly, accommodating. The room however had hair in the bathtub and a cigarette burn on the bed sheet. Every faucet in the room dripped.
Business response:
Teresa, thank you for choosing our hotel. I am pleased to read your kind words about our front desk team and recognizing their efforts. However, I am sorry for the inconvenience you experienced in your room. Your feedback has already been shared with our housekeeping and maintenance teams so that the adjustments can be made immediately. I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Bad decisions Front desk people were professional and pleasant. I stay at Extended Stay America for 2 reasons. The price which is continually rising AND the efficiency kitchen. However your new policy of having to request a coffee pot and bowls, glasses and utensils and carry them to the room yourself leaves everything to be desired. You also quit giving sugar and creamer packets with the coffee. I do not want to get my coffee on the way out the door, I would get Starbucks on the road, nor do I want to come down to the lobby... read more
Business response:
Thank you for being loyal towards our brand and choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that you were impressed with the service provided by our Front Desk associates. However, I am sorry you were disappointed with our hotel policy and regret the inconvenience it caused. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Chelsea, thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - Allentown - Bethlehem will be your first choice every time you visit this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.