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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice leisure visit Great staff.. Very helpful and knowledgeable.. Give Kenneth a gold star....Thanks for a great stay
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
It was a good experience until I seen a bed bug crawling on one of the pillows on the bed. This was shocking seeming that I've stayed here multiple times and never found anything like that until now.
The only complaint I have is that I booked thru you guys and they did not have my reservation or that I was paid in full. I had to show them my booking info from expedia. The staff was great and the hotel was fine. My carpet needed to be cleaned but besides that everything was good. Thanks, Kathy
Business response:
Thank you for your review. I apologize for the issues at check-in. I will be sure to retrain our front desk staff on our reservation procedures. Still, I am glad you had a positive stay overall. We look forward to seeing you in the future, should your travels bring you back to our area.
Telephone didn't work
08/07-08/09 I stay within the area, so I know how Extended Stay is. I was only there for two nights and when I asked the maid (mind you I thought it was a female, but it was a male; ironic, I know) he said that he would take care of it. Literally 7 hours when I returned, nothing had been taken care of. All I really wanted was the sheets changed, room vaccuumed and bed made, I don't think that was too much to ask?
Business response:
Robert - Thank you for your recent review of your stay. I was disheartened to read that your experience did not meet your expectation. I will discuss your comments with the team to make sure such incidents do not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Solo Trip No FAMILY I enjoyed my stay. I liked the room set-up. Very comfortable bed, which that was the reason for my get away (solo trip no family). I had easy wifi connection, great for watching online movies. I want to do it again so.
Business response:
Diedera - Thank you for taking the time to write a review of your stay. We appreciate the kind comments about your room and our free Wi-Fi. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.
Upset customer. The shower curtain smelled like urine, there was food left in the microwave and the floor was sticky. I've stayed in this motel several times with other family members. I will not return to this facility. It has went down hill in the last few years even with the remodel.
Business response:
Rory - Thank you for your recent review of your stay. I was disheartened to read that your experience this time did not meet your expectations. I am especially concern about your comment regarding the cleanliness of your room. Please accept our apologies. I will discuss your comments with the team to make sure such issues does not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. In particular, our entire hotel is due for a complete renovation next year. We ho... read more
Hotel staff was rude. They have a rule "no towels after 8 PM". Guests should have towels whenever they like.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your customer service experience did not meet and exceed your expectations. In response to your feedback, I am working on improving our towel exchange program to prevent your experience from happening again. I will also be reviewing the importance of providing each guest with professional customer service with our staff. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 4.4 star rating with 1,033 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.