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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty average stay. Bathroom lights didnt work and TV constantly buffered. Otherwise stay was ok.
Business response:
Kavishti, thank you for your honest evaluation. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the inconvenience you experienced due to the outlined maintenance issues. We will address this with our engineering team and make sure we prevent such reoccurrences. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Andrea was wonderful checking us in.
Adequate
Business response:
Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
I was only here for a night but the front desk employees were nice. My only complaint was the smell of cigarette smoke throughout the property even up to the 3rd floor where my room was.
Business response:
Edward, thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Great service and place is clean but the mattress needs to be switch out. Tossed and turned all night because of the springs of the bed. Overall place was clean staff was friendly.
Business response:
Katrina, thank you for being our guest. We are glad to read you had an overall pleasant stay and liked our service. However, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
everything was good except for our room smelling like weed constantly and the parking lot was a little sketchy
Business response:
Dezarae, thank you for sharing your feedback with us. Although you liked most aspects of your stay, we apologize for the smoke odor you experienced in your suite. Even though our hotel offers smoke-free accommodations, we occasionally have violations of this rule. We take this matter very seriously and assure you that we will look into it. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Our room was on the 3rd floor. There was a AC or compressor noise all night on top of our room.
Business response:
The situation you described regarding the noise is deplorable. We are very sorry you were not able to experience a quiet and relaxing stay. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you for your feedback, and we appreciate your patience. We look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 4.3 star rating with 1,542 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.