Extended Stay America - Dublin - Hacienda Dr.

Business response:

Dear Henry, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Hamed, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable and quiet suite, free and fast Wi-Fi service, and our safe and secure facility. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Tricia Jennifer, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Hormouz, On behalf of our team at Extended Stay America, thank you for the excellent review. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope to remain your hotel of choice whenever you return to our city.Sincerely,Hotel Management