Extended Stay America - Dublin - Hacienda Dr.

Business response:

Dear Nick, Thank you for staying with Extended Stay America and for your excellent review. We're thrilled to read that you had a perfect stay during your short work trip. It's great to know that our staff was super friendly and that you appreciated the upgrade to a king room. We're also glad you found our location convenient, with plenty of shopping and eatery options nearby. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you ... read more

Business response:

Dear Hazem, Thank you for choosing us and sharing your experience of your recent visit to our hotel. It is nice to know you had a pleasant stay. However, we are sorry if our updated look was not as per your expectations. Your suggestions are always welcome, as we are already working to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Andrew, Thank you for reviewing our hotel. We are glad that you liked our location and parking. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Henry, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Andrew, Thank you for being our guest. It is nice to know you enjoyed your clean room and had a pleasant stay. However, we regret the issues you encountered with the working Wi-Fi in your room. We understand the importance of being connected to family and business these days. Our technical team is already at work to check and fix the internet issues in your suite. Our front desk team is always there to help you. Considering this as an isolated incident, we look forward to hosting you during your visit to our property.Si... read more

Business response:

Dear Prabhakaran, We sincerely apologize for the inconvenience caused by the fire alarms going off at night. Furthermore, we apologize for failing to follow up on this matter promptly. We value the comfort and safety of our guests, and it is regrettable to see that we fell short on these aspects. We will address your valuable feedback with our team to ensure we are more diligent moving forward. We also appreciate your thoughts on our complimentary grab-and-go breakfast. When we receive such remarks, it is always shared with ... read more