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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My trip was a great stay, but when me and my family checked in we waited at the front deskpatiently no rush. About 4 mins to 5 a staff member came out and she had a terrible attitude. She assigned us to a room and the room was not clean. We go back down stairs and a very kind front desk staff a guy told us that the room was not ready and literally shows us the computer showing in red to not assign the room so the previous employer was aware. I asked her one question should I click us debt or just the debt and with a terrible... read more
Business response:
Dear kiria, thank you for your review of our hotel. We are glad that you and your family had a pleasant stay. However, we hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
Very clean. Front desk not available most of the time. Should have basic kitchen supplies in rooms.
Business response:
Dear Lisa, thank you for choosing our hotel and sharing your review. We appreciate for mentioning that you liked our clean hotel. However, we are sorry we did not meet all your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
It was a fine hotel. But we had asked for an extra blanket and pillow. And the front desk was very rude and said no that we could not have any extra. That was very disappointing.
Business response:
Dear Heather, we are sorry for your issues with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 3.6 star rating with 2,564 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.