Extended Stay America - Dublin - Hacienda Dr.

Business response:

Dear Andrew, Thank you for reviewing our hotel. We are glad that you liked our location and parking. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Henry, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Hamed, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable and quiet suite, free and fast Wi-Fi service, and our safe and secure facility. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Tricia Jennifer, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Prabhakaran, We sincerely apologize for the inconvenience caused by the fire alarms going off at night. Furthermore, we apologize for failing to follow up on this matter promptly. We value the comfort and safety of our guests, and it is regrettable to see that we fell short on these aspects. We will address your valuable feedback with our team to ensure we are more diligent moving forward. We also appreciate your thoughts on our complimentary grab-and-go breakfast. When we receive such remarks, it is always shared with ... read more