Extended Stay America - Dublin - Hacienda Dr.

Business response:

Edward, thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management 

Business response:

Katrina, thank you for being our guest. We are glad to read you had an overall pleasant stay and liked our service. However, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Dezarae, thank you for sharing your feedback with us. Although you liked most aspects of your stay, we apologize for the smoke odor you experienced in your suite. Even though our hotel offers smoke-free accommodations, we occasionally have violations of this rule. We take this matter very seriously and assure you that we will look into it. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

The situation you described regarding the noise is deplorable. We are very sorry you were not able to experience a quiet and relaxing stay. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you for your feedback, and we appreciate your patience. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Helen, thank you for being our guest at Extended Stay America. We are glad we were able to meet most of your expectations. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It wa... read more