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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very practical excellent location
Business response:
Dear Alfonso, Thank you for your great review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Hacienda Dr.Sincerely,Hotel Management
They said breakfast come with your stay at the hotel. No breakfast was available. They had coffee and hot water only. they did service very old muffins.
Business response:
Dear Murray, Thank you for selecting our hotel and taking the time to write a review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a mu... read more
Good place to stay.
Room was dirty
Business response:
Dear Lydia, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for the cleanliness issue with your suite, which kept it from being perfect. We have shared your feedback with our Housekeeping team so these issues do not happen again. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
The room had coffee stains on the kitchen counter, the heating did not work, the staff was singularly unhelpful, room keys stopped working at times, breakfast was all cheap carbs, shower head was pathetic. And I got bitten by bed bugs. Other than those few items, the room was great. The fine print from the booking on Expedia stated the room is cleaned every 7 days, if I want it cleaned more frequently, I could ask for it at check in time, and pay more.
Business response:
Dear Charanjit, Thank you for taking the time to evaluate your experience at our hotel. We take these matters very seriously and appreciate you bringing this to our attention. We hope you will allow us an opportunity to provide you with a better stay next time you revisit our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 3.6 star rating with 2,642 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.