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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service overall was subpar. Getting someone’s attention at the front desk was almost impossible. On one occasion I rang the desk bell like 15 times. I wish I was exaggerating. I received only one key so I went downstairs to ask for a copy since I was heading out early. Come to find out the front desk agent couldn’t find my reservation because apparently I wasn’t even checked in, even tho my family and I were already in the room with a room key. Also if you are expecting basic necessities in the drawers of the kitchenette, ju... read more
Business response:
Dear Randy, We sincerely apologize for the inconvenience you experienced with front desk service, check-in confusion, and missing room amenities. Your comments are important, and we regret that we fell short of our usual service standards during your stay. Please know that we are addressing these concerns with our team to ensure prompt assistance and proper room preparation moving forward. We appreciate your patience and understanding and hope to provide you with a smoother, more enjoyable experience on your next visit. Sinc... read more
I want a full refund, the desk provided my room key to a complete stranger, so this poor guest walks into my room and i was shocked and so was he, he apologized but i demanded I check out and I made alternate hotel arrangements and left. Please refund me fully for this stay as I was terrified by this experience which caused me great concern for my safety. A hotel should not be renting a occupied room to another guest ever but expecially when ii was trying to nap, thank ful i was not changing clothes or showering at the time.... read more
Business response:
Dear Nancy, Thank you for sharing your experience. We sincerely apologize for the serious issue you encountered with your room key and the resulting safety concern. This is not the standard of service or security we strive to provide, and we deeply regret the distress this caused. We take guest safety very seriously and appreciate your feedback, which helps us improve. We regret your experience and hope to have the opportunity to welcome you back under much safer and better circumstances. Sincerely, Hotel Management
The room smelled like smoke, I asked for another room. I had to walk 5 times back to the desk to get my key card to work properly to get into my room. My key card didn't work to get into the laundry room/vending machine area. And then after the staff let me into the vending area, the vending machine ate my cash and the staff didn't know how to get it back and refund me.
Business response:
Dear Karen, We sincerely apologize for the challenges you experienced, from the smoke odor in your initial room to the repeated issues with your key card and the vending machine. This is not the level of service we aim to provide, and we regret the inconvenience and frustration it caused during your stay. We value your input and hope to provide you with a much-improved experience. Sincerely, Hotel Management
I lost my wallet or had it stolen, not sure which. I had photographs of my passport and driving license with me and when I asked for help at check in, staff refused to check me in and made me leave so I had to sleep in my vehicle. If you have no physical ID in your possession, staff will make you leave the facility. Clearly, no empathy for a person already struggling with a bad situation.
Business response:
Dear David, We sincerely apologize for the distress you experienced during your arrival. We understand how difficult it can be to be without identification, and we regret that our staff’s actions added to your frustration. Our check-in policies require physical ID for security and compliance reasons, but we recognize the importance of empathy in such situations. Your comments have been shared with our management team to review staff training and improve support to the guest support during emergencies. We appreciate your inpu... read more
Took 40 mins to check in .. long wait at midnight 1 am
The power went out for several hours causing no air conditioning as well as me having to get ready for work in the morning in the dark. Very dissatisfied!
Shower was leaking water, water being wasted. I was in 2 different rooms and both showers were wasting water.
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 3.6 star rating with 2,551 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.