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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
super outdated
Nice outside, poor condition inside.
Terrible towels.
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to hear that the quality of the towels did not meet your expectations, and we understand how such details can impact overall comfort. While we strive to provide a consistently pleasant experience, we recognize there is always room for improvement. Your comments have been shared with our team to help guide our efforts in enhancing guest amenities. We are continually working to ensure all aspects of your stay reflect the standards we aim to uphold. We hope we will hav... read more
Won’t be back… Bed was totally uncomfortable and not enough blankets to stay warm…
Business response:
Dear Guest, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We regret that we did not provide you with a good night's sleep. We appreciate you bringing this to our attention, and we will address this appropriately with our team. We hope you will give us another chance to provide you with the relaxing stay you deserve. Sincerely, Hotel Management
This place it’s surrendered by nice green areas, plenty of free parking. First time that I’m staying at a hotel(motel, etc) that doesn’t have Ice Machine, don’t expect a decent breakfast, I wouldn’t called that breakfast (is a joke). My room was very clean but their faucet from the bathtub was liking all day long and night, went to the front desk since day #1 to let them know but that thing was liking my whole entire stay, 4 days to be exactly …not good for the environment anyways I did mention that again when I did checkout... read more
Business response:
Dear Guest, We are sorry that other aspects of your stay didn’t meet your expectations. We understand how frustrating the maintenance issue must have been, and we apologize for the inconvenience caused. We have also noted your feedback regarding the breakfast. Your comments have been shared with our team, and we’re committed to addressing these concerns. On a positive note, we are glad you enjoyed the surroundings and found the room clean. Thank you once again for staying with us. We would like an opportunity to show you the... read more
The hotel is old and is badly I need of sprucing up. There are no amenities
Business response:
Dear Irina,We appreciate you being our guest and sharing your observations. We are sorry you felt our property overall needs updating. We have noted your feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate you bringing up the concern regarding the amenities, and we will inform our team to ensure better services in the future. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
GROSS. Rooms outdated and filthy. I found several items left over from the previous guests. The floors had not been cleaned, there was crushed red pepper all over the floor. The baseboards look as if they have never been cleaned. There was also food still left in the dirty fridge.
Business response:
Dear Kathryn,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will stay with us the next time you visit the city and we are confident you will have a more favorable experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 3.6 star rating with 2,551 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.