This profile has been claimed by the business owner or representative.
Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival, the desk clerk made me wait about 10 minutes becuase he "just clocked in". The hotel was run down & needs updating. Gnats kept flying around in room & I couldnt find the source. No hair dryer, one tiny single use shampoo, no do not disturb sign, no phone charger outlets, very noisy. When I asked for a do not disturb sign the desk clerk said "if its about the maid coming in, they wont - they only come every week and a half & were just here". Only food available was a vending machine $4 for a snack bag of doritos... read more
I reserved 1 room 2 beds and i got to the property around 1 in the morning and told me that the room wasn’t available and there was only 1 room with 1 bed, imagine me at that time with a new born wife and kids to go out and find another hotel, came all the way from massachussets so tired, wasn’t fair, never reserving again.
Business response:
Dear Jose, We are genuinely sorry for the experience you described and understand how upsetting it must have been to arrive late at night, especially after a long trip with your family, only to find your reserved room unavailable. While availability challenges can sometimes occur, we regret the impact this had on your stay. This is not the experience we want for any guest, and we’re reviewing our reservation processes to help prevent similar issues in the future. Your feedback is valuable and will be used to improve our serv... read more
Paid $120 for 5 hours I booked my hotel around 8pm and I got here at 1:30am. The front desk attendant told me that I couldn’t get a room yet because the system was down. I already booked with my money and I still don’t have a room. This is a huge inconvenience to me and my significant other. I really would like to be reimbursed
Business response:
Dear Tatiayana, Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we’ve shared it with our team to ensure appropriate steps are taken to prevent similar situations in the future. We appreciate you bringing this to our attention and hope to provide a better experience next time. Sincerely, Hotel Management
The hotel is run down, the furniture is old and falling apart. The cabinets in the kitchen are warped, the draws barely open. The small dresser in the room is beat up and the draws don't stay on the tracks. The beds don't have mattress protectors and are stained with what looks like urine and blood. The carpets look old and stained. The room is just dark and depressing. Their are people in the hallways all through the night being very loud. Banging doors, hallway smells of smoke. If you don't need to, i wouldn't advise anyon... read more
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations. The concerns you've raised are taken seriously, and we understand how disappointing it must have been. Please know that your feedback has been shared with the appropriate teams to ensure corrective action is taken. We value your input and hope to have the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Terrible. From the non existent breakfast to the hallway that reeked of vomit and pee. I had the chance to stay here last night and i wouldn’t again. I had some guy screaming at his wife and child for existing basically. It constantly smelled no matter where you were. The beds however were super comfy and the staff seemed very respectful and kind.
Business response:
Dear Guest,Thank you for sharing your feedback. We are deeply sorry to hear that your experience fell short of expectations, particularly regarding the cleanliness and environment during your stay. We understand how important comfort and a pleasant atmosphere are for a relaxing visit, and your comments have been shared with our team for further review. We are grateful for your positive remarks about our staff and the comfort of the beds. We hope you will consider giving us another chance to provide a more enjoyable experienc... read more
Room was fine, but some details were not great Room was pretty standard. There were two marks down for comfort. The first is because the bed was not great. My wife thought the sheets/blankets were really thin and she was cold all night, plus my back was a little sore waking up in the morning. The second is because the shower ran out of hot water about 10 minutes in. The mark down for cleanliness is because there was a whole bunch of the prior occupant's hair in the bathroom sink. Also, there was a smell of cigarette smoke in... read more
Business response:
Dear Guest,Thank you for sharing your feedback, Jason! We’re glad to hear the service met your expectations and that the room suited your needs overall. We apologize for the issues you experienced with the bed, water temperature, and cleanliness, as these certainly should have been better. We’ll address your concerns with our team to make improvements. We appreciate your thoughtful comments and hope to offer you a more comfortable stay next time at Extended Stay America!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,341 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.