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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms have very foul odors suck as curry spice and other foul and unpleasant odors that made me nauseous all night. I slept with windows open all night. Luckily the current temp was within a mild spring temperature. The rooms are not properly ventilated to air out for other hotel guests. The bathtub shower area, rm 346 had a huge unpleasnt stain, which I was not eager to bathe. Also, my first room 307 the window sceens were missing. Additionally, so many signs posted outside in the parking lot about securing your vehicle... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the unpleasant odors, room condition, and any discomfort you faced. Your concerns about ventilation, cleanliness, and security are important, and we will address them with our team to improve future stays. While we understand the location may not have been ideal for your needs, we strive to provide a comfortable environment for all guests. Your feedback helps us identify areas for growth, and we truly appreciate your honesty. We regret that your st... read more
Suggestions We stay for 45 days. Room cleaning was done bi weekly. We suggest it must be weekly. Breakfast must be eggless for vegetarian who does not eat eggs, chicken or fish. Must have breakfast for diabetic or any other conditions.
Business response:
Dear Narendra,Thank you for sharing your feedback. We appreciate you choosing to stay with us for an extended period and understand your concerns regarding room cleaning and breakfast options. Your suggestions are valuable, and we will review our housekeeping schedule and meal offerings to better accommodate dietary preferences and health needs. We hope to welcome you again for an improved experience.Sincerely,Hotel Management
Reservation was not in the hotel system Your system did not put my reservation in the extended stay system!!! They had no idea I was coming but luckily the guy was nice and he found a room for me and honored my rate. Hotels.com is a scam I am done using this site People were smoking cigarettes in the hallway here but it’s whatever I needed a cheap place that doesn’t charge for dogs
Business response:
Dear Katherine, We apologize for the reservation mix-up and any inconvenience you experienced at check-in. We're glad our team was able to assist in finding you a room and honoring your rate. We also understand your concerns about smoking in the hallway, and we'll address this issue with our staff to maintain a comfortable environment for all guests. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management
Uncomfortable bed, skimpy pillows, noisy fridge and ventilation system, broken alarm clock, had to ask for drinking cups. Room was near hotel laundry and there were loud voices and screaming children til about midnight from that area.
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret the inconveniences you experienced during your stay. Providing a comfortable and restful environment is our priority, and we apologize for the shortcomings you encountered, including the bed, pillows, and room amenities. We are especially sorry for the noise disruptions and will address this matter with our team to ensure a quieter and more pleasant atmosphere for our guests. Your comments are invaluable in helping us improve, and we hope to have the opportuni... read more
I found trash in the dresser drawer. The building doors were propped open by rocks, so random people can come in and out, and it was ghetto.
Business response:
Dear Haley,Thank you for sharing your concerns. We deeply apologize for the unacceptable experience you had during your stay. Finding trash in the room and the security issues you mentioned are completely unacceptable and do not align with our standards. Your feedback has been shared with our team, and we are taking immediate steps to address these issues to ensure a safer and cleaner environment for our guests.Sincerely,Hotel Management
No hot water in shower
Business response:
Dear Naveen,Thank you for your feedback. We sincerely apologize for the hot water issue during your stay. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been. Please know that we are investigating this matter to ensure it is resolved promptly. Your comfort is our priority, and we deeply regret the inconvenience caused. We hope you will consider staying with us again in the future so we can offer a much-improved experience.Sincerely,Hotel Management
Both rooms had bloody mattresses and were dirty, and missing curtains.
Business response:
Dear Delle, Thank you for bringing these concerns to our attention. We sincerely regret that your experience did not meet expectations. Cleanliness and maintaining a well-prepared environment are essential to us, and your feedback highlights areas that require immediate attention. Please know that your comments are being taken seriously and will be shared with our team to address these issues promptly. We understand how important a comfortable and well-maintained space is and hope to have the chance to provide you with an im... read more
Did not like the property felt a little unsafe
Business response:
Dear Nicole,Thank you for your feedback. We regret that you felt unsafe during your stay, as providing a secure and comfortable environment is our top priority. Your concerns are taken seriously, and we will review our safety measures to ensure they meet the highest standards. We sincerely apologize for any discomfort you experienced and appreciate your input to help us improve. We hope you’ll consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,341 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.