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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took over 10 minutes to be let in to check in. Poor smell in hallway of room. No coffee machine or any cups/glasses unless you call down for them.
Business response:
Dear Cailin, Thank you for sharing your feedback. We sincerely apologize for the delays you experienced during check-in and for the unpleasant smell in the hallway. We understand how important a smooth and welcoming experience is, and we regret that we fell short. Additionally, we acknowledge the inconvenience of having to request cups and a coffee machine, and we will review how we can improve these services. We appreciate your comments, as they help us continue to enhance the guest experience, and we hope to have the oppor... read more
Hi we had reservations to stay here on thanksgiving day, we walked into the hotel and it smelt horrible, like mold. We get to our room the sheets were dirty and there was black mold growing rapidly in the tub and on the floor. And the room itself smelt horrible. Needless to say we left and didn’t stay here.
Business response:
Dear Mariah,We deeply regret the experience you described and sincerely apologize for the unacceptable conditions you encountered. Cleanliness and a welcoming environment are top priorities, and it’s clear we fell far short in your case. Your concerns about mold and room cleanliness are being addressed with urgency to ensure such issues are resolved and prevented in the future. We understand your decision to leave and the disappointment this caused during your holiday. While we cannot change your experience, we are committed... read more
yesterday saturday i made a reservation for extended stay America in Raritan center in edison nj. for a 1 queen size bed. when i arrived they stated that they only had a room with double queen beds. the cost that they offered me was not the same as i paid online. the front desk rep said he could not change the price because i made the reservation through Expedia . i called Expedia and spoke with mr saddy and he had me on hold for for almost 2 hours. mr saddy gave me number to call for them to resolve the situation. i called ... read more
Business response:
Dear Xiomara, Thank you for sharing your experience. We sincerely apologize for the confusion and frustration you encountered regarding the room and pricing issue. We understand how important it is to receive the correct accommodation and pricing, and we regret that the situation was not resolved promptly. While we have limitations when bookings are made through third-party platforms, we are committed to working with our partners to ensure a smoother process. We truly appreciate your patience and feedback, and we hope you wi... read more
I give the room a 3 out of 10. The bed was more like a twin size, the recliner was hard with a big tear in the middle of the seat, the tv is extremely small and low, the table didn't have chairs to sit and eat, the bathroom tub drips and the sink is stopped up. Everyone knows to put the tissue over and not under..lol. I may change to a 2 out of a 10.
Business response:
Dear Cassandra, Thank you for sharing your feedback. We are truly sorry to hear that your room didn’t meet your expectations. The issues you mentioned, including the bed size, recliner condition, small TV, and bathroom maintenance concerns, are certainly not the standard we aim to provide. We appreciate your comments about the tissue placement, and we’ll definitely review all of these points to improve the guest experience. We hope you’ll give us another chance in the future for a more comfortable stay.Sincerely,Hotel Manage... read more
Don’t book here The hotel is absolutely horrible such a shame I stayed here about 5 years ago I am from Edison New Jersey and moved to Texas. It’s located in a nice business area so you wouldn’t think it would be a run down hotel. Me and my father were coming to town for a wedding we booked this hotel for our WHOLE stay, and when we pulled up the parking lot was completely full, people roaming around outside (sus behavior), looked more of like an apartment or section 8 than a comfy hotel. When I walked inside to cancel it di... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, especially given your previous positive stay. We understand how important first impressions are, and we regret that this visit left you disappointed. Your comments are valuable, and we will address them with our team to ensure improvements are made for future guests.Sincerely,Hotel Management
Property was not clean and felt shady. The linens, room tables and wash basins had hair, all over the places. The blanket was stinking; hence I didn't use the blanket throughout my stay for 2 nights. The lobby's had very weird smell too. No breakfast was included, and not many restaurants nearby to go and eat. Overall, I had a bad experience and wouldn't be choosing this hotel anytime I am travelling in US. Not at all recommended.
Business response:
Dear Ankita, We sincerely apologize for any inconvenience you experienced during your visit. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serv... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,341 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.