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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay America, Edison hotel experience. It was a bad experience, the room was not clean, we asked for extra pillows, it was not provided, the furniture and bed was in bad condition. The staff was not helpful at all. We ask to clean the room, the receptionist told they only clean in 14 days. Worst experience of my life staying in a hotel. Never ever will stay in extended America. Breakfast was horrible, we asked for cream and instead of refilling, they said it is over. They said there will be bagel for breakfast, but ... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not up to your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly basis. However, these services are always available upon request for a nominal fee. Also, we regret that our breakfast did not meet your expectations. We have shared your comments with our team to ensure clear communications going forward. Thank you once more, and we hope to welcome you bac... read more
Not so good. The building, rooms, bathrooms, all were terrible and outdated. The front desk staff was nice but manager Ramkrishan by himself was rude, toxic and highly unprofessional. He should have been trained about customer care before making him manager.
Business response:
Dear Mohammad S, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely,Hotel Management
Hallway and room smelled badly. I wish I could give zero stars. Counter clerk, Michelle, was very nice, professional, and friendly.
Business response:
Dear Mohammad, Thank you for your feedback. We apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and clean environment is important to us, and we are addressing this issue with our housekeeping team. We appreciate your kind words about Michelle; providing courteous and professional service is a priority for us. Your comments are valuable, and we hope you will consider giving us another opportunity to provide a more enjoyable experience on your next visit.Sincerely,Hotel Management
No good rooms Rooms are not at all clean and getting degraded I stayed in the same hotel in 2019 and it is degraded alot after that
Business response:
Dear SANDEEP, Thank you for sharing your feedback. We are sorry your recent stay did not meet the standards you experienced. Cleanliness and maintenance are top priorities for us, and we regret falling short during your visit. Your comments will be addressed with our team to ensure immediate improvements. We appreciate your loyalty and hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,341 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.