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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is run down, the furniture is old and falling apart. The cabinets in the kitchen are warped, the draws barely open. The small dresser in the room is beat up and the draws don't stay on the tracks. The beds don't have mattress protectors and are stained with what looks like urine and blood. The carpets look old and stained. The room is just dark and depressing. Their are people in the hallways all through the night being very loud. Banging doors, hallway smells of smoke. If you don't need to, i wouldn't advise anyon... read more
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations. The concerns you've raised are taken seriously, and we understand how disappointing it must have been. Please know that your feedback has been shared with the appropriate teams to ensure corrective action is taken. We value your input and hope to have the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Terrible. From the non existent breakfast to the hallway that reeked of vomit and pee. I had the chance to stay here last night and i wouldn’t again. I had some guy screaming at his wife and child for existing basically. It constantly smelled no matter where you were. The beds however were super comfy and the staff seemed very respectful and kind.
Business response:
Dear Guest,Thank you for sharing your feedback. We are deeply sorry to hear that your experience fell short of expectations, particularly regarding the cleanliness and environment during your stay. We understand how important comfort and a pleasant atmosphere are for a relaxing visit, and your comments have been shared with our team for further review. We are grateful for your positive remarks about our staff and the comfort of the beds. We hope you will consider giving us another chance to provide a more enjoyable experienc... read more
Room was fine, but some details were not great Room was pretty standard. There were two marks down for comfort. The first is because the bed was not great. My wife thought the sheets/blankets were really thin and she was cold all night, plus my back was a little sore waking up in the morning. The second is because the shower ran out of hot water about 10 minutes in. The mark down for cleanliness is because there was a whole bunch of the prior occupant's hair in the bathroom sink. Also, there was a smell of cigarette smoke in... read more
Business response:
Dear Guest,Thank you for sharing your feedback, Jason! We’re glad to hear the service met your expectations and that the room suited your needs overall. We apologize for the issues you experienced with the bed, water temperature, and cleanliness, as these certainly should have been better. We’ll address your concerns with our team to make improvements. We appreciate your thoughtful comments and hope to offer you a more comfortable stay next time at Extended Stay America!Sincerely,Hotel Management
The rooms have very foul odors suck as curry spice and other foul and unpleasant odors that made me nauseous all night. I slept with windows open all night. Luckily the current temp was within a mild spring temperature. The rooms are not properly ventilated to air out for other hotel guests. The bathtub shower area, rm 346 had a huge unpleasnt stain, which I was not eager to bathe. Also, my first room 307 the window sceens were missing. Additionally, so many signs posted outside in the parking lot about securing your vehicle... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the unpleasant odors, room condition, and any discomfort you faced. Your concerns about ventilation, cleanliness, and security are important, and we will address them with our team to improve future stays. While we understand the location may not have been ideal for your needs, we strive to provide a comfortable environment for all guests. Your feedback helps us identify areas for growth, and we truly appreciate your honesty. We regret that your st... read more
Suggestions We stay for 45 days. Room cleaning was done bi weekly. We suggest it must be weekly. Breakfast must be eggless for vegetarian who does not eat eggs, chicken or fish. Must have breakfast for diabetic or any other conditions.
Business response:
Dear Narendra,Thank you for sharing your feedback. We appreciate you choosing to stay with us for an extended period and understand your concerns regarding room cleaning and breakfast options. Your suggestions are valuable, and we will review our housekeeping schedule and meal offerings to better accommodate dietary preferences and health needs. We hope to welcome you again for an improved experience.Sincerely,Hotel Management
Reservation was not in the hotel system Your system did not put my reservation in the extended stay system!!! They had no idea I was coming but luckily the guy was nice and he found a room for me and honored my rate. Hotels.com is a scam I am done using this site People were smoking cigarettes in the hallway here but it’s whatever I needed a cheap place that doesn’t charge for dogs
Business response:
Dear Katherine, We apologize for the reservation mix-up and any inconvenience you experienced at check-in. We're glad our team was able to assist in finding you a room and honoring your rate. We also understand your concerns about smoking in the hallway, and we'll address this issue with our staff to maintain a comfortable environment for all guests. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management
Uncomfortable bed, skimpy pillows, noisy fridge and ventilation system, broken alarm clock, had to ask for drinking cups. Room was near hotel laundry and there were loud voices and screaming children til about midnight from that area.
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret the inconveniences you experienced during your stay. Providing a comfortable and restful environment is our priority, and we apologize for the shortcomings you encountered, including the bed, pillows, and room amenities. We are especially sorry for the noise disruptions and will address this matter with our team to ensure a quieter and more pleasant atmosphere for our guests. Your comments are invaluable in helping us improve, and we hope to have the opportuni... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.