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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so clean or friendly Not so friendly front desk receptionist. Dirty building. Broken elevator.
No hot water in my room. Very disappointed.
Breakfast could be better
Overall the place is dirty at all times and makes me not want to touch anything in the room. Walls unclean, half the outlets weren’t working or even in place, the rooms nearby were so loud you could hear people in other rooms, there was a funny smell throughout the hotel, and the cleanest thing about the room itself was the bed. I’d have payed more happily if the price for the room was about half what it was, and stop if I was REALLY exhausted. Even then, not worth.
Upon arrival, the desk clerk made me wait about 10 minutes becuase he "just clocked in". The hotel was run down & needs updating. Gnats kept flying around in room & I couldnt find the source. No hair dryer, one tiny single use shampoo, no do not disturb sign, no phone charger outlets, very noisy. When I asked for a do not disturb sign the desk clerk said "if its about the maid coming in, they wont - they only come every week and a half & were just here". Only food available was a vending machine $4 for a snack bag of doritos... read more
I reserved 1 room 2 beds and i got to the property around 1 in the morning and told me that the room wasn’t available and there was only 1 room with 1 bed, imagine me at that time with a new born wife and kids to go out and find another hotel, came all the way from massachussets so tired, wasn’t fair, never reserving again.
Business response:
Dear Jose, We are genuinely sorry for the experience you described and understand how upsetting it must have been to arrive late at night, especially after a long trip with your family, only to find your reserved room unavailable. While availability challenges can sometimes occur, we regret the impact this had on your stay. This is not the experience we want for any guest, and we’re reviewing our reservation processes to help prevent similar issues in the future. Your feedback is valuable and will be used to improve our serv... read more
Paid $120 for 5 hours I booked my hotel around 8pm and I got here at 1:30am. The front desk attendant told me that I couldn’t get a room yet because the system was down. I already booked with my money and I still don’t have a room. This is a huge inconvenience to me and my significant other. I really would like to be reimbursed
Business response:
Dear Tatiayana, Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we’ve shared it with our team to ensure appropriate steps are taken to prevent similar situations in the future. We appreciate you bringing this to our attention and hope to provide a better experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.