Extended Stay America - El Paso - Airport

Business response:

Dear Guest, Thank you for staying with us and for sharing your feedback. We aim to create a welcoming and enjoyable experience for all our guests, so we are sorry to learn that your visit fell short of expectations. Your input is valuable and will help us make meaningful improvements. We appreciate your comments and hope for the opportunity to provide a more positive experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We're sorry to learn that certain aspects of your room did not align with the level of comfort and functionality we strive to deliver. Please rest assured that your comments will be shared with our team for review and to improve the guest experience. We appreciate you bringing these concerns to our attention and hope to provide a more pleasant and restful visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate your suggestion regarding the flooring in our rooms. We understand that comfort plays a vital role in our guests’ experience, and we will carefully consider your input as we continue to enhance our accommodations. Your comments are invaluable, and we are committed to improving our guests’ stay. We look forward to the opportunity to welcome you again and offer you a more comfortable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how these aspects can impact your comfort. Our rooms are equipped with full-size refrigerators, allowing guests to make their own ice as needed, eliminating the need for an ice machine. Regarding the cleanliness of the counters, we try our best to accommodate all our guests’ needs, and we will certainly share your comments with our team to ensure all areas are consistently maintained. ... read more

Business response:

Dear Guest, We are sorry to learn that certain aspects of your extended visit fell short, particularly regarding the environment and the communication surrounding housekeeping services. Please know that your feedback is valued and will be thoughtfully considered as we work to create a smoother and more comfortable experience for all who stay with us. We are pleased, however, that the room met your expectations upon arrival. We hope to have the chance to welcome you back so we can provide you with the flawless experience you ... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the persistent beeping from the smoke detector. We never want our guests to face such disruptions, especially when you’re trying to rest. We also deeply regret that our team could not resolve your concerns promptly. Your feedback is taken seriously and will be shared with our management team so we can better train our staff and respond more efficiently in the future. While we understand your disappointment, we hope you will ... read more

Business response:

Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the concerns you experienced which may have contributed to feelings of unease. Additionally, we regret that the room did not meet cleanliness standards. These matters are concerning, and we will address them promptly with our team to implement necessary improvements. Your input is greatly appreciated, and it helps us enhance our services. Thank you for bringing these issues to our attention.Sincerely,Hotel Management