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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a joke it is the hotel from hell will never stay there again
Business response:
Thank you for choosing our hotel for your visit to the area. We’re disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty room. Dead bugs and used soap bar in the shower. Trash full and attracts stray animals. Smells disgusting
Business response:
Thank you for choosing to stay at our hotel. We apologize for the cleanliness issues you encountered in your room. We have addressed your observations with our housekeeping team and have asked them to deeply clean the room to remove the smell. We’re also revising our procedures to ensure such situations are prevented from happening again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Working mans place. The room was worn out and old as well as the linens. The AC unit made a loud racket all night. The breakfast was literally coffee and chewy bars and cello wrapped muffins, that were on a grab and go basis in the tiny little lobby/check in room.
Business response:
Karen, thank you for being our guest. We are sorry for the issues you experienced and regret the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team to be more diligent with their work so that our future guests never experience this problem. Also, your feedback with regards to the grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new future offerings. Once ag... read more
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Would never recommend this hotel to anyone else.te Terrible. No room service. Only comes around once a week. Need towels or toilet paper on your second or third day? Grab the dirty towels and take them to their lobby. They will count them and then give you towels And good luck asking for toilet paper they seem to run out all the time. And I mean that they don't have any at the hotel is what they claim Would never recommend this hotel to anyone else.
Business response:
Felipe, thank you for choosing to stay with us. We’re sorry you were unhappy with our housekeeping services. Please know that our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion and is available upon request. We also apologize for the inconvenience you experienced due to the shortage of the in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. We hope you will stay with us another time so we can provide you with... read more
Reserved through Expedia over 2 months ago. Showed up at the hotel exhausted after an 8 hour drive to be told there were no rooms and the hotel had been booked out for months. Absolutely ridiculous. Also the hotel staff shared their very low opinion of expedia and people whonise expedia to book. Were treated like garbage. Awful.
Business response:
Dave, thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Kiddingnme? I cannot believe that I had to do my own housekeeping. I had to grab all my dirty towels and bring them down to the lobby in order to get new ones. I don't see any mention of having to do your own housekeeping on your website. I am very disappointed after using your website for so long that you would do this to a customer. (I had to go to the lobby for toilet paper as well and they had none
Business response:
Thank you for being our guest. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, ... read more
Although the staff was nice, It was a pretty nasty hotel. Ppl were outside drinking. Loud music. Our rooms were disgusting. We had to change rooms because they never cleaned our bathroom. There were bloody boogers on the shower curtain. I even found a mcdonalds burrito under our bed. They didnt even have a blow dryer. Never again. I understand it was an inexpensive hotel , but that does not mean that basic cleanliness should be compromised.... I rather pay extra and have a better quality room.
Business response:
Ana, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.