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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad customer service Place was overbooked and the staff was very unhelpful. Adamantly said sorry, we are sold out and your reservation is not valid! While it was valid. Counter staff needs some customer service training
Business response:
Sal, thank you for your feedback. Please accept our apologies for the mix up with your reservations and for the service issues you encountered while you were here. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel... read more
Nasty carpets and room below standard. Commode seat broken - I felt uncomfortable there
Business response:
Darrell, thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Don’t pick your hotel cause it’s near the airport. The room smelled musty and it was very noisy. There was a dog in there recently because my eyes swell shut from the pet hair. Luckily I had my allergy medicine.
Business response:
Louie, thank you for taking the time to review our hotel. We’re disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking immediate steps to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Toilet was unclean. Room carpet is dirty. Hole in the wall. Overall place is not maintained well.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Asked for non smoking room but the smell wss that of smoke, the bed was broken and uncomfortable, when showering the water would not drain properly and just the look of a run down hotel room was clear.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Hotel staff would NOT honor orbitz price upon checkin. Staff was VERY rude and said “take it or leave”. We stayed one night only since it was almost 1100 pm upon check in and had no other options. Staff member said there was absolutely nothing she could do about price, but DID call the manager of the property, who called my room around midnight to threaten me with an eviction from the police for being rude to his staff when he was NEVER present and did not see his OWN staffs behavior. This was an incredibly stressful and fru... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Very hard beds, no hotel cleanliness, breakfast was only coffee and snacks. Hotel keys did not work at times.
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Someone needs to call me ASAP at 6028030773, I had the most horrible experience and need to talk to someone about getting a refund. Again please call me on my cell phone.
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.