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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had a lot of drama with staff and yelling at eachother including the manager disrespectful to guest and employees weekend staff stole the 100$ deposit and then he began to disrespect me in order to keep deposit once he knew I was leaving to airport I had to call the police they should be banned from taking cash altogether. they poorly clean rooms bathroom walls hair and soap scum drippings on walls bedding stained looks like old green gum dried and still made bed with liens towels not white floors will turn your feet bl... read more
Business response:
Thank you for choosing our hotel for your recent lodging needs. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. On a positive note, we will share your compliments with Samantha as she would be happy to hear them. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have ... read more
SHOWER ROOM NO CLEAN
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Check in disapponted deposit charges!
Business response:
Alberto, thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Close to airport
Business response:
Thank you for your feedback. We are pleased you choose to stay with us. However, we are sorry for not meeting all of your expectations. We appreciate your business and hope you will see us again soon. Sincerely, Hotel Management
Linens are very poor quality and old. Need to pick up trash from rooms often.
Business response:
Please accept our apologies for not meeting your expectations and for the inconvenience it caused. Your comments have been discussed with our housekeeping team to be more diligent going forward. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
The tv did not work and they could not give us another room. The toilet got clogged the bed was squeeky. Breakfast was a joke. Granola bars and oatmeal and some coffee. The worst hotel i stayed at. I complained and didn't even get an am sorry just a 22.00 dolar discount. Never again will i stay there
Business response:
Cristina, thank you for posting a review of your recent stay. We are sorry for the disappointment you had with your stay and for the issues you had with your room. We apologize for the inconvenience you experienced and will share this with our maintenance team to take corrective actions. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible place to stay There was someone smoking. The bed was rock hard. One small trash can. No coffee or tea pot as it says online. Put a disabled person on 3rd floor. Poor service. Shower head sprays through curtain causing water to go on toilet and floor.
Business response:
Melissa, thank you for posting a review of your recent stay. We are sorry for the difficulties you experienced in your room and that you found your bed to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management
The facility itself is run down and not cared for. The bed was like sleeping on the floor and the overall vibe of the place was one where you were waiting to here a drug deal gone wrong. Spend the extra $40 and stay somewhere else. I will say the woman at the front desk was very friendly and helpful.
Business response:
Michael, thank you for choosing our hotel and taking the time to share your experience. It is disappointing to know you were not satisfied by the quality of our property and our beds and that it did not provide you the value you were hoping for. We understand your frustration and appreciate your patience. Please know for future visits, our staff is always available to make your stay comfortable. On a positive note, we are happy to know you liked the services of one of our front desk associates. We acknowledge your feedback a... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,753 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.