Extended Stay America - El Paso - Airport

Business response:

Brain, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites.We truly regret the inconvenience caused, and please give us another chance to ma... read more

Business response:

Carlos, we apologize for your disappointment with our housekeeping policy. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management