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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to work on your building Service was good but rooom had some small issues.... ac not cold enough, restroom water sink dripping all the time , tv volume not good and I ask a room on the first floor or by the elevator and got denied.
Business response:
Hugo, thank you for being our guest, Although you were impressed by the service provided by our courteous associates, we are sorry for the difficulties you had in your room and that we were unable to accommodate you in the room of your choice. On your next visit, you can choose a room which best meets your need. Also, we have alerted our maintenance team about the problems, and they are checking and fixing them immediately. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Man... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
We arrived at the hotel around 2:15pm. Check in was at 3pm. They said if I wanted to check in early I needed to pay an extra $25. I said no thank you and had my friend pick me up. We came back to check in around 5:15pm and they still did not have me a room ready. On the website it said full breakfast. When we checked in they said no it was a grab and go. We went down the next morning and all they had was coffee and granola bars. They had full kitchens but no pots, pans, or utensils to cook with. The morning we left there was... read more
Business response:
Melissa, thank you for taking the time for reviewing your stay. We are sorry for not meeting your expectations with our hotel. Your comments will be taken as a training tool and will make sure all the procedures within our concerned departments are being followed. We would also like to say that, to ensure that our guest receives clean kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We would like to regain your trust and ho... read more
When I went to check in they told me that they had no more rooms. It took me hours before I could find another hotel. It was a horrible experience for my daughter and i.
Business response:
Enrique, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we’re reviewing our procedures so this does not happen again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
far to much noise all night , yelling, car noise etc will not book never again
Business response:
Thanks for choosing us. We are sorry for the noise issue which impacted your stay with us. We wish we had the opportunity to address the disturbance caused while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
You won’t want to stay extended!! Awful! Lobby was closed when I got there. Front desk was very unprofessional and unorganized. Unsafe place. Room smelled. Tv was fuzzy. WiFi was almost nonexistent. Go elsewhere!!
Business response:
Christopher, thank you for reviewing our hotel. We apologize for the difficulties you experienced during your stay. Please be assured that we have discussed your feedback with the respective teams in order to improve our service and facilities going forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
TV was fuzzy at best. The staff seemed not interested in solving this issue. Even the lobby TV was fuzzy. The room smelled like a smoker had baracaded themselves in for a week. The towels did not smell clean. I wouldn't recommend this hotel to anyone.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Awful service I go to check in and the staff tells me that there is no more rooms available. I had called in to the hotel a few hours before showing up and verified my reservation was good to go. Not only was the staff at the hotel useless but so was the customer service people from expedia. This will be the last time I ever book through expedia.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.