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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel clearly did not clean the fridge. There were stains inside and it bared a smell.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Clean. Clean and good service. Just wish it had actual breakfast instead of on the go breakfast.
Business response:
Roberto, thank you for the wonderful feedback of Extended Stay America. We are glad to know you were impressed with our well-kept property and that you had a nice time here. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
muy pequeña la alberca, recepción muy limitada, no tiene secadora de pelo
Business response:
Thank you for staying at our hotel. Although you had a comfortable stay, we are sorry for not meeting all of your expectations and regret the inconvenience it caused. Please note, hair-dryers are available at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management
AC is amazing at this place, makes u forget it’s 100+ degrees outside! Area is the best location on the Westside.
Business response:
Ally, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is excellent to hear you enjoyed your stay and our facilities and location were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
I liked the location, I did not like the services-was checked into a room that was not ready; the grab and go breakfast was lousy and the room was not cleaned well...
Business response:
Thank you for being our guest. Although our location was ideal for you, we're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will consider a return visit so we can restore your confiden... read more
Limited sidewalks that connect to entrance/exit doors from the parking lot. Odd parking layout.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,272 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.