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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel stay was about average....nothing exceptional about this hotel or the service.....alot of the hotel features were not available due to covid.......and the pools was out of service.....of course none of this is mentioned on expedia so kind of misleading and disappointing. They dont service the rooms you have to turn in your towels and get your own TP......no ice machines available....the tv worked and the AC worked...
Business response:
Thank you for taking the time to share your review. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know, we have updated information on our hotel's website so our guests can be aware of what we offer currently. Also, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangemen... read more
Great Deal on Great Hotel The room was perfect! The location, amenities, service, and cleanliness make it a worthwhile stay.
Business response:
Corbin, it was a pleasure receiving your fantastic feedback for Extended Stay America. We are delighted you enjoyed every aspect of your stay. Your review is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we cannot wait for your future stay. Sincerely, Hotel Management
Business response:
Derek, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your fantastic rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
no nothing No ice, no breakfast, no coffee ! Won’t be back
Business response:
Steve, thank you for being our guest. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. Also, note all our room has a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I give it a 8.5/10 Basically, my stay was pretty good. The staff were friendly and the room was clean and comfortable and affordable. My only complaint would be that for a pet friendly place they had no place for a dog to walk around and do their “business”. Pets need to run a potty. Rocks are not that comfortable. Just a thought
Business response:
MaryLou, thank you for the review. While we are pleased to know you liked our cordial staff, comfortable accommodations, and found us to be a good value, we are sorry for any inconvenience our furry guest had. We are very appreciative of your valuable feedback and will use it to improve our guest experience. We look forward to your next visit. Sincerely, Hotel Management
I didnt like anything there was nothing to likethe place is a dump
Business response:
Dell, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,411 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.