Extended Stay America - El Paso - West

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're so happy to know our wonderful location close to several restaurants and shopping was convenient for you and that you enjoyed your time while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are pleased to know you liked our hotel property, but we are sorry you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope to have another opportunity to welcome you back soon so tha... read more

Business response:

Your outstanding review of Extended Stay America made our day! It’s great to know you were impressed with the great service delivered by our associates and that you loved our well-kept property. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Cayetano, thank you for the review and for letting us know that you found us to be a good value. We are glad you liked our comfortable accommodations. We look forward to welcoming you back soon so that we can earn your highest ratings. Sincerely, Hotel Management 

Business response:

Coleen, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Patricia, thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and loved your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nestor, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issue you encountered. We have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management