Extended Stay America - El Paso - West

Business response:

Dear Rachel, Thank you for the review and for sharing your experience. Overall, we are happy that you had a wonderful stay, but we apologize for the difficulty keeping your room at a comfortable temperature. We will address this appropriately and thank you for your patience. It would be a pleasure to welcome you back to our hotel.Sincerely,Hotel Management 

Business response:

Dear Lovely, Thank you for your positive feedback about your recent stay at Extended Stay America! We're delighted to hear that you found our hotel clean and neat. We strive to provide a comfortable and enjoyable experience for all our guests. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely,Hotel Management 

Business response:

Dear Debby, Thank you for staying with Extended Stay America and reviewing your hotel experience. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliment to our entire team, especially Kati. It was a pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Intelika, Thank you for choosing us for your recent visit to El Paso. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could exceed your expectations. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased you loved our associates' hospitable service, we apologize for the cleanliness issues and any oversight in our hotel areas. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our ho... read more

Business response:

Dear Silvia, Thank you for staying at our hotel and letting us know we have room for improvement. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out how we can enhance our service to our guests. We hope to welcome you again whenever your travels bring you our way.Sincerely,Hotel Management