This profile has been claimed by the business owner or representative.
Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything ok, just missing utensils and napkins. Also key-card deactivates easily.
Business response:
Alonso, thank you for being our guest and for sharing your experience with fellow travelers. We are glad you had a pleasant stay overall. However, we regret you were not aware of our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly ... read more
Everything is fine love staying here,
Everything was perfect
Business response:
Manuel, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
OK for an overnight stay! The night we arrived, there was a sewer main break across the street. The smell was horrible. We get to the room (mind you, it was around 2am) and there was no AC on and the room was hot and stuffy. The washcloth in the room was very dingy and looked like it had been used many times and probably should have been thrown away. We had a sofa bed, but had to go back to the office after we arrived to obtain bedding for the sofabed. Normally this is supplied in the room. After a long day/night of travelin... read more
Business response:
Thank you for your review. We are sorry for the maintenance and cleanliness issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Thick smell of sewage coming from broken sewage pipe close to the property. Said that they were fixing the problem but smells really bad
Hotel was conveniently located near shops, the highway and restaurants. This was important to our family staying there for a number of days.
Business response:
Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to the highway. Thank you for being our guest. We look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,412 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.