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Extended Stay America - Evansville - East
- Hotels
- Evansville, IN
About this business
Location details
301 Eagle Crest Dr., Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was filthy, beer bottle caps in the floor, syringes in the desk drawer, nasty looking stained wash cloths, some type of meat or something in the kitchen area sink, outlets hanfing out of the wall. Breakfast was fruit bars, muffins, coffee & hot chocolate. The positive was the room was super spacious!
Business response:
Dear Christal, Thank you for your feedback. We're pleased to hear you found the room spacious. However, we sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim to uphold. Your comments about the condition of the room and breakfast offerings have been noted and will be addressed with our team to ensure improvements. We appreciate your understanding and hope to welcome you back soon for a much better experience! Sincerely,Hotel Management
The person checking us in has no clue took an hour pitiful
Business response:
Dear Jacob, Thank you for your feedback. We sincerely apologize for the delay during your check-in and understand how frustrating it can be to experience such wait times. This is not the level of service we strive to provide, and we will address this issue with our team to ensure better training and efficiency in the future. Your experience is important to us, and we appreciate your input. We hope you’ll give us another chance to serve you better. We look forward to welcoming you back.Sincerely,Hotel Management
Had to buy a hair dryer because there were none available for our 5 day stay
Business response:
Dear Bettye, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unavailability of a hair dryer during your 5-day stay. This is not the standard we aim to provide, and we will review our inventory to prevent this from happening again. We appreciate your understanding and hope that despite this issue, the rest of your stay was comfortable. We look forward to welcoming you back and providing an improved experience.Sincerely,Hotel Management
Stained carpets Well it’s a hotel that has seen better days. Carpet stained by door and bathroom. Bathroom fan doesn’t work and every time I used the oven fire alarm in room would go off. Mattress and box spring have low spot in the middle so have to put a pillow in between just too make mattress flat.
Business response:
Dear Stephen, Thank you for sharing your feedback. We truly appreciate your insights and are sorry to hear about the issues you encountered during your stay, including the condition of the carpet and bathroom, as well as the oven alarm and mattress discomfort. Your experience does not reflect our standards, and we’re actively working to address these concerns to enhance our services. We value your input as it helps us improve for future guests. We hope you’ll consider giving us another chance to provide you with a more comfo... read more
The Internet was not working. This seems to be an ongoing problem we were told. This proved extremely frustrating as work could not be completed. The overwhelming smell of marijuana in the halls, elevator and drifting into our room was a nuisance. We had to stuff a towel under the threshold. Heavy soiled areas on the carpet. Needed to leave shoes on. The front desk staff did seem sympathetic to these problems.
Business response:
Dear Glynn, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions... read more
Wouldn’t stay here again
Business response:
Dear Kristian, Thank you for taking the time to share your feedback. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Evansville - East
How is Extended Stay America - Evansville - East rated?
Extended Stay America - Evansville - East has a 4 star rating with 878 reviews.
When is Extended Stay America - Evansville - East open?
Extended Stay America - Evansville - East is open now. It will close tomorrow at 12:00 a.m.