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Extended Stay America - Evansville - East
- Hotels
- Evansville, IN
About this business
Location details
301 Eagle Crest Dr., Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was not very inviting. They also did not tell me where I should go to get to my room or about the breakfast, etc. I basically had to figure out everything on my own. Also the 2nd night the people above me were very noisy til 3-4 am after that I finally could fall asleep for a few hours since my kids woke up early.
Business response:
Dear Guest, Thank you for the feedback about your stay at our hotel. We apologize for the service and noise concerns you experienced. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,... read more
Hair had to be removed from the shower drain and sink drain. There were food crumbs and waste still scattered about the kitchen and throughout the refrigerator. It was obvious that the room had not been cleaned thoroughly which is not acceptable. When these issues were brought to the workers at the front desk they were not interested at all. They just said that their manager wasn’t there today. I am expecting a call from the manager today but that has not happened yet.
Business response:
Dear Jeff, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this caused you. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your feedback with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we regret that our team was not as resp... read more
I’ve stayed here many times over the last 3 years but seems like each time it gets worse. . 1. There was drunk Mexicans standing around by cars and doors and made it feel unsafe. 2. They came in around 2 AM and was loud next door waking you up. 3. The dog next door barked ALL night LONG. 4. The halls smelt of nothing but pure weed. It will be my last time staying there as I didn’t feel safe.
Not recommended for any sort of stay Booked room was not cleaned when checked in. Looked as if someone was squatting in the room. Night clerk, Chris, was very helpful. Few other rooms available so were downgraded to smaller room. Supposed to get discounted rate, not sure at this time whether that has happened. Bathroom sink in downgraded room was clogged with hair and who knows what else. Day clerk (did not get name) was informed. She said it would be looked at but acted disinterested. Sink still clogged when we returned lat... read more
Business response:
Dear Cindy, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Manag... read more
There was a roach in my room and the front desk person rude and not helpful
Business response:
Latasha, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations during your visit, and we are sorry for the behavior of our associates. We will share this with the appropriate individual to improve our service going forward. Also, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future ... read more
Frequently asked questions about Extended Stay America - Evansville - East
How is Extended Stay America - Evansville - East rated?
Extended Stay America - Evansville - East has a 4 star rating with 878 reviews.
When is Extended Stay America - Evansville - East open?
Extended Stay America - Evansville - East is open now. It will close tomorrow at 12:00 a.m.