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Extended Stay America - Evansville - East
- Hotels
- Evansville, IN
About this business
Location details
301 Eagle Crest Dr., Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ended my trip due to noise complaints and havnt gotton my refund yet
Business response:
Darnesa, thank you for your candid review. We regret the noise disturbance you encountered, and it is unfortunate that you had to leave us earlier than anticipated due to this. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Meanwhile, we request you to reach out to us for any financial queries you may have, as we would be happy to assist you. We hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
A bad experience all around. We had ants in the room. The phone didn't work to tell the front desk about it. The bathroom door didn't shut correctly or at all. Also, the TV didn't work half of the time. And the bathroom was disgusting.
Business response:
Dear guest, thank you for staying with us. We apologize for the issues you encountered during your visit. We take our rooms' cleanliness and maintenance very seriously, and your feedback has been shared with our housekeeping, maintenance, and pest-control teams to ensure this is not repeated. We hope you will allow us another opportunity to show you the service you deserve whenever your travels bring you back to the area. Sincerely, Hotel Management
Have stayed 3 different weeks, Rooms degrade the higher floor your given. NONE of the toilets flush very good, (won't flush a cigarette butt, lol). Rooms are roomy and good layout. With a few exceptions, the staff do not like their job and not very friendly.
Business response:
Thank you, Dale, for being a loyal guest of our hotel. We are truly sorry for the inconvenience and the frustration you experience during your stay. We have taken note of your comments and shared them with our front desk and maintenance team to ensure corrective steps are taken right away. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
The staff was nice. My hotel was close to food places and the freeway. My bed did not have bugs. My bathroom was cleanish. I couldn't hear anyone unless they were right outside my door. I had a full size fridge and microwave. I wasn't comfortable putting bare feet on the floor. The shower had NO pressure. There was smoking of some sort going on in the hallways. Breakfast was coffee, hot chocolate packets and small granola bars. The gym had a treadmill, elliptical machine and TV in a room that felt like a heat box with no wat... read more
Business response:
Laurie, thank you for being our guest. Although you liked some part of your stay, we are sorry for the cleanliness and maintenance issues you experienced during your stay. We certainly understand how frustrating it can be so we have shared your feedback with both the teams to make adjustments immediately. We appreciate your feedback and hope you will revisit us. Sincerely, Hotel Management
There was too much noise with people talking loud until 11 pm. The toilet would not stop running unless we pulled the lid off and adjusted the plunger. We saw a bug crawling across the kitchen floor.
Business response:
Carrol, thank you for sharing the specifics of your stay with us. We regret the noise disturbance you encountered and apologize for the concerns with the bathroom. We will share your comments with our maintenance team and make sure we prevent such reoccurrences. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered, and take steps to ensure; we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank ... read more
We will NOT stay here again! When we arrived the office was locked. I had to bang on the door for someone to let me in. We had booked a one room suite so we could all stay together. We ended up getting two rooms. They were filthy. One of the hide a beds did not work and they were very dirty. There was zero water pressure in the shower and the sink in the bathroom was super low. The beds were very uncomfortable and we did not sleep well. The parking lot was littered with cigarettes and trash. We will NOT ever stay here again.
Business response:
Kristen, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Nothing
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Would have been perfect --- if I were filming a horror movie?! Beyond filthy and dated. Disgusting torn carpet, chipped laminate on sinks and counters, dirty cabinets, rusted oven from 1980's. Sheets had stains and beds were falling apart. Front doors were locked at only 8pm, several guests in parking lot smoking weed near no smoking signs. Honestly can't believe the brand allows this hotel to operate. Also, no breakfast service or even in room coffee, no shampoos, no cups, no ice, no in room phone --- The front desk said it... read more
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take guests' feedback very seriously, and we will address the concerns you outlined. We value you as our guest, and we are sorry for the inconvenience caused. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management
Do not stay here!!!! The door was locked when we got there, staff ran around for 10 mins before checking me in and couldn’t find the person to help me, when did, that person was very rude. Only pillows on one bed, sign before lobby said call before going to lobby, no way to call lobby from room, only got busy signal. When talked to staff, was told they didn’t have any more pillows. Staff finally located two, we needed more. Only two plastic cups in room with full kitchen. Room was very large, tiny bathroom. No breakfast, eve... read more
Business response:
Christy, thank you for sharing your comments. We are sorry your visit was not a pleasant one and regret the inconvenience caused upon arrival. Moreover, we apologize for the unpleasant service delivered by our front desk staff. We have taken note of your feedback and have shared it with the appropriate individual to make sure we deliver a better service going forward ensuring this is not repeated in the future. Also, we regret your disappointment with our breakfast not being available during your stay due to the current circ... read more
Frequently asked questions about Extended Stay America - Evansville - East
How is Extended Stay America - Evansville - East rated?
Extended Stay America - Evansville - East has a 4 star rating with 878 reviews.
When is Extended Stay America - Evansville - East open?
Extended Stay America - Evansville - East is open now. It will close tomorrow at 12:00 a.m.