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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the view drom my room and the bathtub. I did not like that the site nor the staff said anything about the pool not being available. That was the main reason I booked a room there.
Business response:
Amanda, thank you for your honest evaluation. We are glad you had a pleasant stay overall and that you enjoyed the view from your guest room. However, we apologize for the miscommunication that might have occurred on our part regarding the pool. We will look into what transpired, so this lapse in service is not repeated. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Pretty mediocre Pretty mediocre stay. They only clean once every two weeks, which I think is a bit much. The kitchenette was not well stocked. I had to request a box of kitchen stuff, and a coffee maker. There was no soap included, no paper towels, sugar for coffee, wash cloth or dish towel. So basically kind of useless.
Business response:
Mark, thank you for your review. We are sorry for not meeting all of your expectations and regret any inconvenience caused. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Also, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forw... read more
Charging premium rate for lackluster amenities. COVID is no longer an excuse for cheap breakfast. Closed pool should be highlighted on the web site. My personal information was displayed on a front desk counter tablet for 8 hours. Good location. Close to airport, city bus and stores. Helpful and friendly staff.
Business response:
Eugene, thank you for sharing the specifics of your stay with us. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret your disappointment with the breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely,... read more
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 982 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.