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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a nice property for the price, especially during tourist season. The staff was very friendly at check in and checkout. The lobby was clean and very welcoming. We spent some time at the pool which I found to be a little cold but was still a grand time for all. I did wale up with a sore back both mornings from the bed. They we’re comfortable to fall asleep, but painful to wake up after a night of sleep. The room appeared clean from the beginning, bit when leaving the hotel I checked under the bed for any belongings an... read more
Business response:
Thank you for your review. We are glad you liked our courteous service and well-kept property. However, we are sorry for the issues you encountered with your room. We have shared your feedback with the concerned teams in an effort to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
My room was dirty. Bathroom floor was dirty, had hair, bugs, and a leaking toilet. Carpet was very dirty. Wore socks and they turned brown. He had a musty smell. :(
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Check in was good. The room though smelled musty upon entry into the room. The windows had mold in places. When i turned on the AC unit it also smelked moldy for a minute or two. The carpetting waa clearly old with some spots in it. But it was nice to have a small kitchen and big fridge. Walking distance to fred meyers and walgreens.
Business response:
Thank you for being our guest. We are pleased to know you were happy with our ideal location and that overall you had a pleasant stay. However, we are sorry for the odor issue you experienced in your room. Your feedback has been shared with the housekeeping team to make sure this room receives a deep cleaning to remove the odor. We hope to have an opportunity of hosting you back again so that we can make it up to you. Sincerely, Hotel Management
Large room with kitchenette and full sized fridge. Hardwood floors were nice but could have used a mopping. Staff at check in was very helpful, friendly and professional. Great stay.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you loved your well-equipped room and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
When we arrived to check in we booked two rooms and only one room was ready. We had to wait until 6:00 pm to check into our second room. The grate on the heating/air conditioning unit was broken and laying on the floor. I feel we should have gotten a discount because we had to wait for our second room but the clerk said because we booked through Expedia there was nothing she could do. This is not acceptable.
Business response:
Janet, thank you for choosing our hotel during your visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, Hotel Management
Business trip This is not my usually hotel I stay at when in Fairbanks for work. I have never stayed at an Extend stays before. They do not clean there rooms each night of your stay. Which is fine, I prefer my room cleaned. Since I am paying to staying at a hotel. It was an okay stay nothing fantastic about the stay. As far as staff they were fine nothing to write home about. The bed was rather small for size of room I had with kitchenette. Like in other post you have to ask for any of the dishes. I did not us them so not su... read more
Business response:
Thank you for staying with us while you were here on your business trip. We are happy to know you overall had a pleasant stay and that you liked the amenities we offer. However, we are sorry we missed meeting some of your expectations with regards to our in-room amenities. Please know that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will give us a second chance to deliver the type of hospitality you deserve. Sin... read more
Business response:
Eric, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Very nice motel close to freeway. Very clean, and helpful staff. Very limited breakfast.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We’re happy to know you liked our well-maintained hotel and that you were pleased with the service provided by our staff. However, we regret we were unable to meet your expectations with our grab-and-go breakfast. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 982 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.