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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to locations needed for trip The hotel met requirements for staying over. Needed to be able to go several places places each day and the location met that requirement.
Business response:
Thank you for including our hotel in your travel plans. We are glad to know our convenient location was the highlight of your stay. It was a pleasure having you here, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Nothing Special Very average, hotel nicer from the outside. Dirty toilet, no iron, it was ok, nothing exceptional. A bit on the run down side. Continental breakfast was bare bones, muffins, coffee, and juice.
Business response:
We apologize for the less than clean state of your suite upon arrival. This is highly unusual and we will follow up with our dedicated housekeeping team to ensure we are following every step of our established protocols. We know breakfast is an important start to any day, we are sorry we failed to meet your expectations with our complimentary grab and go offerings. Thank you for letting us know areas where we can improve so your next stay with us will be better. General Manager
GREAT STAY!!! The stay was an overall best for me. I love this hotel and staff. The manager is very nice. She actually cares about her guest and I love that. Not many other managers care as much I can say honestly. I would definitely recommend this Hotel to anyone who is looking for a good hotel, with a great staff and nice clean rooms. Love it!!!!
Business response:
Dasia, it was a pleasure to have you as our guest at Extended Stay America - Fairbanks - Old Airport Way. We are delighted to you liked the cleanliness of your room and the outstanding service provided by our staff. We will share your compliments with the staff. Thanks for recommending us to future guests. We look forward to hosting you again soon. Sincerely, General Manager
Clean Hotel Close to Airport and Shopping Hotel was clean and close to Fred Meyers and Safeway. Road around hotel was route for transient walkers. Across the street had people hanging out in abandoned vehicles.
Business response:
James, thank you for including us in your travel plans. We are pleased to read our location was convenient for your needs and that you liked our clean facilities. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
The BEST in Fairbanks! Wedgewood has everything; wildlife viewing, easy hiking, Antique Auto Museum, good food on site and nearby, close to shopping, ease of access to public transportation, friendly staff always available. Great pictures in the visitor center bring history alive.
Business response:
Rilene, thank you so much for your excellent review of Extended Stay America - Fairbanks - Old Airport Way. It’s our pleasure knowing our prime location was perfect for everything you wanted to do on your trip and that you were impressed with the service delivered by our associates. Your feedback is much appreciated. Please come back and see us again soon. Sincerely, General Manager
Hotel needs updating This is an acceptable place to stay just for a night if you need a place to crash. I have stayed at this hotel over the years and it definitely has gone downhill. Everything looks old and well used. There were fresh, wet stains on the hallway carpet - some unknown liquid. After getting into my room, I looked around for an ice bucket - didn't see one. I went to the front desk and asked where the ice machine is. She said, we don't have one - "you have to make your own ice using the trays in the refrigerato... read more
Business response:
Thank you for your repeat business. We are glad your overall stay was a pleasant one but apologies for not meeting all your expectations this visit. We appreciate your observations and constructive comments which will help us make improvements. We value your patronage and hope will continue to choose us for all your future trips to Fairbanks. Sincerely, General Manager
Conveniently situated near airport and university When I arrived and checked in, I found that the corridor light by my door was not working, which made it almost impossible to see to use the card lock. I reported it, but nothing was done until I mentioned it again to the eveningreceptionist , who did get it fixed, for which I commend her. Other than that things were fine.
Business response:
Thanks for evaluating your stay. We are happy that your overall visit was pleasant and you liked our location. However, we are sorry for the inconvenience you had while here. Your feedback will help us to improve our service delivery. We hope you will choose us again so that we can provide you with a much better experience. Sincerely, General Manager
Relaxing It was a good stay I was able to get a full night's sleep
Business response:
Ray, thank you for including us in your travel plans. It’s nice to read you had a pleasant experience and that you were satisfied with our service and facilities. We enjoyed having you as our guest and hope to welcome you back soon. Sincerely, General Manager
No hot water or house keeping. Housekeeping never came to our room, there was no hot water for showers in the morning, there wasnt ever anyone at the front desk... ect. Would mot reccomend this hotel someone coming to Fairbanks
Business response:
Thank you for sharing your candid feedback. We are sorry if our housekeeping policy was not shared with you during check-in. We provide this service on a weekly basis, to respect the privacy of our long-term guest, however, we’re always happy to offer it on a request for a nominal fee. We appreciate your valuable comments as it will help us to improve our facilities and service levels moving forward. We hope you will consider giving us another opportunity to restore a favorable impression when your travels bring you this way... read more
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 1,010 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.