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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so happy with this hotel The first room we got was very smelly so we had to change rooms, couldn't get in the room and had to have assistance. When we finically got in the room was never cleaned ( we didn't check in till after 5pm). So we got a third room which was just ok. The pool heater was broke so we couldn't swim, the water and dryer were down and when room was being serviced we were told we could not have any clean towels to replace the dirty ones they took. Did get more from the front desk that evening when we co... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns with my management team to ensure no future guest experiences the same. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Business response:
Jennifer, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Overpriced given the condition The room is clean but a bit dated. The bathroom door made a loud sound when swinging. The table is uneven from water damage. There is no coffee machine in the room. The breakfast has prepackaged muffins and some bars. It is pricy for the condition and the quality.
Business response:
Thanks for evaluating you stay. We are glad you had an overall pleasant visit and liked the cleanliness of your room. That being said, we are sorry for not meeting all of your expectation in regard to your room. All your concerns will be shared with the respective team in an effort to improve our service and facilities. As per our brand standard requirements, we keep the coffee maker at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. It was ou... read more
Bad breakfast The breakfast was very bad,other than that it's good
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry that our complimentary grab and go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our offerings. Thanks for being our guest, and we hope you will stay with us again soon. Sincerely, General Manager
Business response:
Cassie, thank you for being our guest at Extended Stay America - Fairbanks - Old Airport Way. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
After staying in cargo van, this was great! Not a luxury hotel (bring your own hair dryer), but it met our needs perfectly. Washers and dryers were half the price of those at camp grounds. Kitchenette allowed us to cool down food in the nearly full-size refrigerator and clean out the cooler. Only one chair at the table, but the other chair was a recliner (nice for a little nap). After using an air mattress and sleeping bag, the bed was wonderful. Grab and go breakfast was minimal - coffee and bars - it worked for us.
Business response:
Karla, thank you for being our guest at Extended Stay America - Fairbanks - Old Airport Way. It's nice to know you had an overall pleasant visit and that our convenient location and fully-equipped kitchen were perfect for your needs. We appreciate your valuable feedback as it will help us to improve our facilities and service levels moving forward. We hope to have the honor of hosting you again soon. Sincerely, General Manager
Good stay Good place to stay from one night, like me, to many nights. Clean, comfortable and quiet.
Business response:
Thank you for sharing your wonderful review of Extended Stay America - Fairbanks - Old Airport Way. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Poor The price was nice for that time of the year. The room needs some up keep and so does the ground outside the building.
Business response:
Beverly, thank you for taking time to share your feedback. We are pleased to know you found us to be a good value and that your overall stay was satisfactory. We appreciate your observation in regard to our property and will make a note of it as we plan any changes in the future. We hope to have the opportunity to welcome you back. Sincerely, General Manager
Convenient location We enjoyed our stay We enjoyed our stay We enjoyed our stay We enjoyed our stay
Business response:
Cristi, thank you for your glowing review of Extended Stay America - Fairbanks - Old Airport Way. It’s our pleasure knowing you had an excellent stay and that our convenient location was perfect for your plans. Your feedback is much appreciated, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 1,010 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.