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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Virginia, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Maleeka, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Really nice staff! They were very attentive to my concerns regarding my room, and addressed them professionally and accordingly. I would definitely recommend this place!
Business response:
Thank you for your terrific review of the Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We appreciate your recommendation and hope you will choose us again on your next visit to the city. Sincerely, Hotel Management
Unpleasant place This hotel is very dirty and need to be majorly updated. I've stayed at other ones before and will never stay here again. Very Ghetto
Business response:
Anthony, thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Your concerns have also been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Things seemed good until we noticed no bath mat. Only three very flat pillows, and with two people, you each needed two pillows. The fitted sheet kept coming off all night. Bed was so hard, we both woke up with sore backs. The heater/AC didn't seem to want to shut off no matter what temp we set it to. Needless to say it was a very restless and sleepless night.
Business response:
Thank you for being our guest. We are sorry for the discomfort you had with the mattress and regret the inconvenience this caused. We value your comment and have shared it with the leadership team. Also, we apologize that the HVAC unit was not working. Your feedback has been shared with the maintenance team to rectify this immediately. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
System was down upon check-in, which is understandable, but the type of room we reserved was out so we were “upgraded” to a double. Instead of sleeping comfortably with my SO we were apart. In addition, the shower knob was broken and the bathroom sink would not drain quickly so water would back up.
Business response:
Thank you for sharing your feedback. We regret the problems you had at the time of your arrival and that you were disappointed with the room provided. The issues you encountered in the bathroom have been intimated to our maintenance team to ensure it is fixed. We hope you will consider coming here again so we can impress you on your next visit. Sincerely, Hotel Management
no coffee in the room and only available until 9 in the lobby
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Awesome Area ans Hotel
Business response:
Elizabeth, thank you for the perfect rating. We are happy you had a wonderful time at Extended Stay America. We are also glad you liked our excellent location. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 4.2 star rating with 935 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.