This profile has been claimed by the business owner or representative.
Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was ok,although open arriving there was staff talking about having covid 3 times and then being sick,im not too sure to the extent but it made me feel uncomfortable wanting to stay there if staff isnt being cautious. My 10yr old said the room smelt like a dead body which is so odd! We had to leave our windoes open the entire stay and go buy air fresheners. No blow dryer,nor ice machine during hot days. It was a different experience this time around.
Business response:
Lizette, thank you for evaluating your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide clean and comfortable accommodations; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We regret not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, ... read more
Everything
The staff go out of their way to ensure you have a pleasant stay.
Business response:
Linda, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management
Needs some updating
Business response:
Max, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our proeprty needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Dog Friendly Loved that they took dogs. However no poop bags in the dispenser. Fortunately for me I always have one in my pocket.
EASE OF FREEWAY ACCESS
Business response:
Danny, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our proximity to the freeway. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel rooms are extremely OUTDATED! It was 100 degrees outside and it felt like there was no AC in the hallways. AC didn’t work in the room, so I had to request another run!
Business response:
Monica, thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the air conditioning in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.