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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If they had any people working there I'd go back Some of the people that work there were very rude
Business response:
Ronna, thank you for being our guest. We are happy to know your overall experience was pleasant. With that said, we apologize for the service issues you encountered here and regret the inconvenience it caused. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Non smoking rooms only I checked in fine Jamal was an extremely pleasant man to deal with. I tried a smoking room to save money and was disappointed on just how badly they smelled. It was my decision so, no one to blame just a warning. Other than that the laundry facilities were clean and operational but I do wish they would put breakfast out a little earlier so I Could BE grabbed something to eat on the way out in the morning.
Business response:
John, thank you for being our guest at Extended Stay America. We are pleased you were satisfied with your stay with us and that you liked the service provided by Jamal. We have also shared your concern regarding the odor issue in your room with our housekeeping team so that they can make necessary improvements. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
very reasonably priced. rooms set up more for people staying more than one day.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you found us to be a good value and liked you your room. Thank you for taking the time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management
Decent hotel Room was fine, except the couch need to be cleaned; it had sticky stained along the sides of the lazy-boy chair.
Business response:
Gilbert, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was enjoyable, but we regret the cleanliness issues you experienced in your room. We have shared your concern with my housekeeping team to be more diligent going forward. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Good place with courteous staff. Everything was exceptional. The only comment I have is; my husband warned me that the tub shower was slippery. WE are in our 70's and did not want to slip so I put a hand towel in the shower to prevent a fall. I suggest that you provide a rubber mat or best of all put some stickers on the bottom of tub. Oh yes, if they could put a local list of the TV channels in the room that would be very helpful.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you had an overall nice stay. We value your observation in regard to the bathroom and T.V channels and have taken a note of it. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Justin, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, General Manager
Oliver road It was good stay..lots of drug use on the floor we stayed on lots of loud people partying and being loud
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Leilanee, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Eh Cigarette burns on the bedspread, filth on the doorjams, hard bed, no desk chair, good pillow selection, bathroom fan sounds like a turbojet, ghetto feel outside (window screens missing/broken, trash around), thermostat broken but okay because controls on unit work...inconvenient to figure out, all cheap/stale lighting.
Business response:
Alan, thank you for taking the time to evaluate your stay. We are pleased you had an overall nice stay. However, we are sorry you were not pleased with the facilities and amenities we offer. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.