Extended Stay America - Fairfield - Napa Valley

Business response:

Ive, thank you for reviewing our hotel. We're sorry for not meeting your expectations with your room. Please be assured that we have discussed your feedback with the appropriate team, and we're working with them to be more diligent with our efforts moving forward. We hope you will consider giving us a second chance the next time you are in Fairfield. Sincerely, Hotel Management 

Business response:

Patty, thank you for choosing Extended Stay America while you were here for a reunion. We’re thrilled to know you loved our well-kept hotel and that our location was convenient for you. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Sincerely, Hotel Management 

Business response:

Don, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and look forward to welcoming you back again soon. Sincerely, ​​​​​​​Hotel Management 

Business response:

Tamika, thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Tracy, thank you for taking the time to review your stay. We're sorry for the inconvenience you had due to the TV in your room. Please be assured that we have asked our maintenance team to fix the issues immediately. We hope you will give us another chance to provide you with a better experience. ​Sincerely, Hotel Management 

Business response:

James, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Alexandra, thank you for evaluating your stay and for recognizing our front desk associate. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue and that you didn't like our hotel policy. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management