Extended Stay America - Fairfield - Napa Valley

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. Please note, hairdryers and toiletries are available and complimentary at the front desk at any time. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Michael, thank you for your candid review. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Edith, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Anna, thank you for being our guest and sharing your experience. We are sorry the smoke smell compromised your visit. We have asked our housekeeping staff to deep clean these public areas to remove the smell. We wish a speedy recovery from cancer and look forward to welcoming you back for a much better experience. Sincerely, Hotel Management 

Business response:

Alfred, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you had a comfortable stay and that you were benefited with our convenient location. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sarafina, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Jessica, thanks for the wonderful feedback. We are glad to read you were benefited with the service offered by our staff and that you had liked our convenient location. It was a pleasure knowing you were satisfied with the facilities we offer, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Kiara, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management