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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything great, pillows need to be replaced.
Business response:
Jose, thank you for staying with us. We are delighted to read you had an enjoyable stay and that we met your expectations. Your concerns have been shared with the concerned team members to improve the facilities and services moving forward. It was a pleasure having you as our guest, and we hope to have the chance of welcoming you back soon. Sincerely, Hotel Management
A weekend get away Very quiet at night when you’re sleeping especially with the hotel that is pet friendly
Business response:
Karen, thanks for staying with us for your weekend getaway. We are delighted to read you liked the facilities we offer and that you had a peaceful stay while here. All of us at Extended Stay America would love to serve you again soon when in the area. Sincerely, Hotel Management
Customer service wins The young man at the counter was very polite, courteous and helpful. He tended to all of our request in a timely manner and was very well spoken. Our room wasn't the best and there was an extreme amount of mold in the bathroom. However, the customer service I received from the front desk clerk made it worth it.
Business response:
Thank you for posting a review of your stay. We are glad to read you had an overall pleasant visit and liked our attentive service. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Pretty good stay for a getaway. Great area. Great hotel and service.
Business response:
Thanks for choosing Extended Stay America for your weekend getaway. We are delighted to know you liked our well-maintained hotel and were impressed with our location. Thanks once more for sharing your feedback, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Business response:
Cindy, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Clean Room. No breakfast. Online features a complimentary breakfast. It should be titled “coffee and granola bar” because that’s all there was. I realize it’s an extended stay, but when something is stated as being offered.... a breakfast should consist of at least 3 items. Yogurt, bagel or donut, (and then) granola bars.
Business response:
Thanks for the review. Although you liked certain aspects of our hotel, we are sorry to know you unhappy with our grab-and-go breakfast offerings. Your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Business response:
Roderick, we appreciate your gracious rating about your visit to Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.