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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Justin, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, General Manager
Oliver road It was good stay..lots of drug use on the floor we stayed on lots of loud people partying and being loud
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Leilanee, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
I need a copy of my receipt asap It was fine but I need Expedia to send me a receipt for my expense report Pleas send asap
Business response:
Thank you for choosing Extended Stay America - Fairfield - Napa Valley. We are glad you had a pleasant stay at our hotel. Thank you for being our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Terry, thank you for taking the time to post a rating. We always make efforts to provide an exceptional experience to all our guests, but it seems we missed the mark in your case. We hope to have one more chance in the future to redeem ourselves. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall pleasant stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Close to everything We arrived after hours for our check in and someone was waiting for us at 2am due to our flight being delayed. We got a handicap room which was huge and perfect for my 2 girls. It was nice and quiet and the little breakfast bar was just enough to satisfy us first thing in the morning. The staff was very polite and friendly.
Business response:
Ria, thank you for sharing your kind feedback about Extended Stay America - Fairfield - Napa Valley. We are delighted to know our outstanding hospitality and convenient location met all of your expectations for a great stay. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Extended Stay Fairfield The hotel is a little dated, but it was clean. I stayed in the second floor. Non-smoking room, but I could still smell tobacco smell in the hallway. Maybe it used to allow smoking. But I did not smell it in the room. The hotel staff was very helpful. It was nice to be able to have a small kitchen in the room, full refrigerator and two burner stove, along with a microwave. You do have to go back to the front desk to ask for pots, pans, plates, fork and knives, cups, coffeemaker. There is no usual amen... read more
Business response:
Thank you for staying at Extended Stay America - Fairfield - Napa Valley. We are pleased to know you had an overall nice stay, loved the kitchenette in your room and our location. We would like to mention that, our guests often bring their personal items from home to use in their room, so that's why our hair dryers are kept at the front desk. We hope to see you soon. Sincerely, General Manager
Eh Cigarette burns on the bedspread, filth on the doorjams, hard bed, no desk chair, good pillow selection, bathroom fan sounds like a turbojet, ghetto feel outside (window screens missing/broken, trash around), thermostat broken but okay because controls on unit work...inconvenient to figure out, all cheap/stale lighting.
Business response:
Alan, thank you for taking the time to evaluate your stay. We are pleased you had an overall nice stay. However, we are sorry you were not pleased with the facilities and amenities we offer. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.3 star rating with 1,727 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.