Extended Stay America - Fairfield - Napa Valley

Business response:

Dear Guest, Thank you for taking a moment to share your feedback. We appreciate every review as it helps us understand how we are meeting our guests’ expectations. If there is anything specific you’d like to share or any aspect we can improve, we would be grateful to hear from you. Our team is always committed to providing a pleasant experience for all our guests. We look forward to welcoming you back on your next visit. Sincerely Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the delay you encountered during check-in, especially after calling ahead for an early arrival. We understand how frustrating it must have been to wait in the lobby, particularly when arriving close to the normal check-in time. Please know this is not the level of efficiency or attentiveness we strive to provide. Your feedback has been shared with our front desk team to ensure guests are assisted promptly and courteously. We truly appreciate your patience and hope to welcome you back fo... read more

Business response:

Dear Carlos, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Julian, Thank you for taking the time to share your experience. We are sorry to hear your stay did not meet expectations, and we understand how frustrating it can be when things don’t feel quite right. Creating a clean and comfortable environment is something we take seriously, and we will address this with our housekeeping team immediately. Thank you for bringing this to our attention. We hope to welcome you back for a stay that truly reflects our commitment to a relaxing visit in the future. Sincerely, Hotel Managemen... read more