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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did like the art in the wall I didn’t like dirty carpet needs replaced ,old furniture,old bathroom fan (super noisy) old curtains putting together with tape,the cigarette smell inside and outside ,no extra towels,no extra soap,no shampoo, Super 8 compared with extended stay hotel is better This is how bad this hotel is, I wouldn't recommend it.
Business response:
DearFelipe, Thank you for taking the time to post your review and appreciating the art work. We truly value our guests' comments and opinions. Sorry, we didn't meet your few expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience. Please never hesitate to connect. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel M... read more
I was sent to a unserviced room. Phone didn't work to contact front desk. Staff was helping the minimum possible. Reeks to tobacco. Facilities where dirty, ( especially front desk) never again
Business response:
Dear Jorge, We sincerely apologize for the disappointing experience you had during your recent stay. It's regrettable that you were assigned an unserviced room and encountered difficulties contacting our front desk. Your comfort and satisfaction are important to us, and we are truly sorry for falling short of your expectations. Please rest assured that we take cleanliness and guest service seriously. Your feedback is invaluable, and we will work diligently to prevent similar occurrences in the future. We understand your hesi... read more
You get what you pay for....sometimes. Staff was friendly and courteous. The room had an odor when we arrived. Mold was present above the shower head. Thin walls, could hear the next door tenant snoring. Bed was not very comfortable and the sheets appeared old and in need replacing. It suited our need for the one night, but will not stay there again.
Business response:
Dear James, Thank you for sharing your thoughts with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Please accept our apologies for the inconvenience. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope you will consider revisiting us so we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
Cg
Business response:
Dear Carlos, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Property stated it was a non-smoking property, and when we arrived the property smelt like smoke in the halls and throughout the property.In the parking lot there was cars with broken windows and throw-up in the parking lot.Staff was not really friendly or welcoming.Our room however did not smell like smoke but there was nail polish in out bathroom on the counter.
Business response:
Dear Rocco, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. While we know that this stay did not meet all of your expectations, we ... read more
Amenities non existent. No hairdryer, had to ask for kitchen equipment, no inroom coffee, no outside sitting areas, room bare and very basic with no sitting area. No bathroom supplies. Towels old and thin. No in-room maid service. AC very noisy. Overall a terrible hotel. Will never stay at ESA again.
Business response:
Dear Cornelia, We appreciate your feedback regarding your recent stay at our establishment. We understand your concerns and aim to provide essential amenities and a comfortable stay. We apologize for any inconvenience you experienced during your stay. Your comments are valuable in helping us improve our services. We hope you reconsider and provide us with another opportunity to exceed your expectations in the future. Your comfort and satisfaction are essential to us.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.3 star rating with 1,690 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.