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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets and towels were smelly and there were too much noise. There were people on the other rooms with loud music and hitting furniture. Horrible experience!
Business response:
Dear Alessandra, Thank you for sharing your feedback regarding your recent stay. We are sorry about the issues you experienced. This is not the experience we strive to provide, and we deeply regret the inconvenience caused during your visit. We have shared these comments with our housekeeping and maintenance teams to ensure immediate corrective actions are taken. Your feedback is invaluable, and we are committed to making improvements to provide a better experience for all our guests.Sincerely,Hotel Management
Poor check in
Business response:
Dear Daniela, Thank you for taking the time to share your feedback. We sincerely apologize for the check-in experience you encountered during your stay. We understand how frustrating this can be and appreciate your patience. Please accept our sincere apologies for not providing the excellent service we strive for daily. Your valuable comments have been shared with our team, and we are taking measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and give us another opportun... read more
I checked in late night , just needed a stop to sleep after a long drive. I entered my room , the room was stuffy , windows were open , i could not close them , there were splatters on the walls, went into the bathroom , it was dirty , toilet bowl was not cleaned , it had feces splattered inside the bowl , urine at the base of the toilet bowl. It looked like just clean towels were just put in and nothing was cleaned. Leaving in the morning , there was clothes left on the ground , fast food bags left in the parking lot.
Business response:
Dear Noeleen,We sincerely apologize for the distressing experience you encountered during your stay. The cleanliness issues in the bathroom, as well as the condition of the common areas, are concerning and do not align with our standards. Please know that your feedback is essential to us, and we will address this with our team. We will ensure our rooms are thoroughly cleaned and inspected to meet the highest standards of cleanliness. We would like the opportunity to serve you better in the future and hope you will consider a... read more
Door lock broken;bathroom facilities broken; bad odor in the hallway
Business response:
Dear Jennifer,We sincerely apologize for the inconvenience you encountered during your stay. Your concerns are important to us, and we are currently addressing these issues with our team to ensure they are resolved. We will also take the necessary measures to prevent such situations in the future. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Don't fall for the free breakfast scam , they only serve coffee and some snacks . not a formal breakfast at all
Business response:
Dear Guillermo, Thank you for your feedback regarding our breakfast offerings. We apologize for not meeting your expectations and appreciate you bringing this to our attention. While we aim to provide a convenient start to the day, we understand the importance of a more substantial breakfast experience. Your comments will help us improve our services. We hope to welcome you back soon for a better experience!Sincerely,Hotel Management
Worse experience ever! There is never anyone at the front desk,you have to ring a bell! Only time I saw someone at the front desk was after ringing the bell at check in and check out!Felt like I was in a halfway house!
Business response:
Dear Richard, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. To prevent these issues from happening again in the future, we have shared your feedback with our team. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
Stinky room
Business response:
Dear Lorena, Thank you for sharing your feedback. We apologize for the unpleasant odor you encountered in your room. This is not reflective of our standards, and we are addressing the issue to ensure a more comfortable and fresh environment for future guests. We appreciate your understanding and hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.