This profile has been claimed by the business owner or representative.
Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were not permitted to stay because we arrived too late and the hotel wouldn’t let us in.
Business response:
Dear Rebeccah, Please accept our apologies for the inconvenience you experienced during your recent visit. We understand how disappointing it can be not to be allowed entry due to a late arrival. Our check-in and check-out times are designed to ensure that all our guests have a smooth experience, but we also recognize that unforeseen circumstances can occur. We encourage guests to inform us in advance if they anticipate a late arrival so that we can try our best to accommodate them. Again, we're sorry for the inconvenience, ... read more
Frd
Business response:
Dear Mario, Thank you for choosing our hotel and leaving valuable feedback about your stay. Please accept our apologies for not providing exceptional hospitality in all aspects during your time of visit. We never intend to disappoint a guest, and your feedback is very important to us. We hope to have another occasion to exceed your expectations and welcome you back soon. Thank you again, and safe travels.Sincerely,Hotel Management
I booked a king and was told only queen beds were available and wasn’t offered any kind of refund for the inconvenience.
Business response:
Dear Michael, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Please reach out to us for any further assistance. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
Quick to dnr you! Not a bad hotel horrible staff I stayed here for 3 months and I’ve encountered harassment a number of time from staff. No matter how calm and respectful you are they get short with you they cut you off I’ve witnessed them be in multiple altercations with guest and add people to ‘do not rent’ at least 4x. Never thought it would be me. I switched rooms due to a pipe under the room linking not my fault, next day they told me they would dnr me cause I trashed the room, my 1year old dropped popcorn crumbs on the... read more
Business response:
Dear Jasmine, Thank you for being our guest. We want every guest to be treated with respect and authentic, friendly service; therefore, please accept our apologies for the issues you experienced and for not providing the exceptional stay you deserve. We are reviewing this internally to see what went wrong and will take appropriate action where necessary; we are grateful for your feedback. Meanwhile, if we may be of further assistance, please reach out to us at the hotel directly. We look forward to hearing from you.Sincerely... read more
I liked they allowed pets HOWEVER we were not told before we made the reservations an extra $25 a night per pet . The pets areas are not cleaned there is dog poop everywhere and even tough they say they give dog poop bags there were none and the trash cans were flowing over with poop bags and never emptied. The sink in the kitchen was dirty with top ramen or something and the bathroom is so dated and gross I would never take a shower in it. The kitchen is so dated and the burners on the so called stove look like they are fro... read more
Business response:
Dear Cheryl, Thank you for reviewing your stay with us. Despite being pet friendly, we sincerely apologize for the issues you encountered. Our team is committed to keeping our facilities clean and well-maintained throughout our hotel while we are discussing the need for updates in various parts of our hotel. Therefore, we regret this was not your impression. Although this does not change what transpired, we will address these with our associates to ensure we are well-poised in serving our guests moving forward. Moreover, we ... read more
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.