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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clientele in and around the property frightened my children & the hotel smelled dirty. There were no ice machines on the property & the breakfast was disgusting. What a waste of money!
Business response:
Dear Elizabeth, We deeply regret that your stay did not meet expectations, and we sincerely apologize for the concerns you encountered. Feeling safe, comfortable, and well-supported is essential, and we’re sorry that this was not your experience. We take these matters seriously and will be reviewing them to identify ways to improve for future guests. Your concerns matter to us, and we appreciate you bringing them to our attention. We hope to make positive changes based on your insights. Sincerely, Hotel Management
Old furniture, noisy and rooms smelled of smoke. Won’t stay there again-very disappointe.
Business response:
Dear Debra, Thank you for providing your feedback. We regret that the condition of the furnishings and the overall environment did not meet your expectations. We understand how important a quiet and fresh atmosphere is for a comfortable stay, and we apologize for any discomfort caused. We take guest feedback seriously and will share it with our teams to ensure a better experience for future guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sin... read more
Staff was ok, and that’s about the only positive things to say. I’ve stayed at better, cleaner places in 3rd World countries. Place smells like sin. Grab-n-go breakfast was coffee and Nutri Grain bars. Definitely better options in the area. I wouldn’t be surprised if they have hourly room rentals. L Genuinely surprised Expedia even allows this as an option.
Business response:
Dear Andy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our helpful staff, we hope to have another occasion to host you in the future and provide yo... read more
No towels, no paper toilet, room smell cigarette
Business response:
Dear Guest, We are disappointed that we did not provide you with the service you deserve. We want every guest to know how much we appreciate their patronage; therefore, we regret this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. Thank you for bringing this to our attention and for your patience. Our front desk team is always here to assist you and enhance your stay. We do hope for another opportunity to show you the hospitality you deserve. Sincerely, Hotel Managem... read more
Burn marks everywhere
Business response:
Dear Guest, We sincerely appreciate you bringing this matter to our attention. While we maintain strict cleaning standards, we regret that this issue was overlooked during your stay. Our housekeeping team has been alerted to pay special attention to this concern moving forward. We understand how such details can impact the overall experience and apologize for any discomfort this may have caused. Your feedback helps us maintain our quality standards, and we hope you will allow us another opportunity to demonstrate our commitm... read more
Title: Terrible Check-in Experience – Unhelpful Staff and Poor Management I had a terrible experience at this hotel. When I arrived late at night after a long road trip, I was denied check-in due to a system issue on their end. Instead of offering any assistance, the staff told me I had to wait for an hour before I could get a room to rest. Despite my exhaustion, they refused to let me use the restroom, which was extremely inconvenient. When I asked to speak with the manager, they did not allow it. I even told them that I di... read more
Business response:
Dear Guest, It is disappointing to learn of the issues you encountered with our front desk during check-in. We know a first impression is essential, and what you come across is not typical. This is not the usual feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again.Should your travels bring you back our way, we would wel... read more
Outdated Very outdated. No shampoo or conditioner offered. Uncomfortable bed.
Business response:
Dear Michelle,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We understand that comfort and convenience are essential, and we regret that the condition of the room and the lack of amenities did not meet your expectations. While we strive to offer a welcoming and comfortable environment, we will address your comments regarding the room's condition and the amenities provided. Your feedback is valuable in helping us improve, and we hope you will consider giving us another oppor... read more
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.