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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ZERO STARS I stood outside for 20 minutes ringing the doorbell, just to be let in by another guest and waited another 10 minutes for someone to show at the front desk. When the lady did show up she was still wearing her noise cancelling headphones and told me it was my fault for not calling a phone number that was ONLY posted inside the lobby. I never got to check into my room and I am still fighting the hotel to get a refund. I will NEVER stay at this hotel or another of its chain locations again.
Room has a weird smell to it I had to open the windows to air it out. There was also a dead roach in the room. It was a good price but I will never come here again.
Didn’t get to stay the front desk couldn’t find My check in
Dont force customwr to writw a review makes me not want to use the app
Very old and run down.
Business response:
Dear Roxana, Thank you for sharing your feedback. We are truly sorry to hear that the condition of the accommodations fell short of your expectations. While we are grateful for your visit, we understand how important a well-maintained environment is to our guests. Your comments have been noted as we continue working on improvements. We hope you’ll consider returning, so we may provide you with a more positive and comfortable experience in the future. Sincerely, Hotel Management
My room had roaches dead and alive and I don’t think I deserve to have to pay for that. Left the room at 7:15 that morning because it was unclean for me and my family.
Business response:
Dear Brandon, Thank you for taking the time to share your experience. We regret to hear that your stay did not meet your expectations and understand how unsettling it must have been. Guest comfort is of the utmost importance to us, and your feedback has been shared with the relevant teams for immediate attention. We appreciate your comments and hope you’ll consider giving us another opportunity in the future to provide a much-improved experience. Sincerely, Hotel Management
Room was awful. Had a smell that i can't identify. smoke detectors were hanging from the wires. Just a bad experience.
Business response:
Dear Arthur, Thank you for your review and for sharing your impressions. We are truly sorry to hear that your stay did not meet expectations. While we appreciate your recognition of the effort made to accommodate your visit, we regret any discomfort caused. Your comments have been shared with our team as part of our ongoing efforts to improve. We hope you'll consider giving us another opportunity to provide a more comfortable and welcoming experience in the future. Sincerely, Hotel Management
Unwanted people around
Business response:
Dear Betsy,Thank you for sharing your feedback. We regret to hear that you encountered concerns regarding the environment during your stay. The comfort and safety of our guests are of utmost importance, and we strive to maintain a welcoming and secure atmosphere. Your comments will be shared with our team to ensure we address any issues promptly. We appreciate your input and hope to provide a more positive experience in the future.Sincerely,Hotel Management
When we checked in the staff was abrupt. The room we were given was unmade and the furniture was moved into the kitchen. The refrigerator was pulled out into the kitchen and the bed was unmade. We had to get a different room.
Business response:
Dear Jason, We sincerely apologize for the experience you had during your check-in. It is unacceptable that you received an unprepared room, and we understand how frustrating this must have been. Please know that this is not reflective of our usual standards. We will address this issue with our team to ensure it does not happen again. Your feedback is invaluable as we continue to improve our service, and we would love the opportunity to provide you with a much better experience in the future. Thank you for bringing this to o... read more
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.