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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were bed bugs in my bed. I have pictures and video if you would like to see it. I don’t recommend this hotel at all.
Business response:
Dear Cameron, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're committed to earning back your trust and becoming your go-t... read more
Living room furniture was filthy
Business response:
Dear Kimberly, Thank you for your feedback. We apologize for the condition of the living room furniture and any inconvenience it caused. This is not the standard we aim to uphold, and we are addressing the issue with our housekeeping and maintenance teams to ensure improvements are made. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Not clean. Shredded curtains. Stained furniture. Staff were great, though. Friendly and helpful. But the stains and rips and smells. No.
Business response:
Dear Rhonda, Thank you for your feedback. We apologize for the cleanliness issues and condition of the room furnishings you encountered during your stay. We appreciate your kind words about our staff and their service. Rest assured, we are addressing the concerns you raised with our housekeeping and maintenance teams to ensure improvements are made. Your comments are valuable to us, and we hope to welcome you back for a much-improved experience. Sincerely,Hotel Management
Not for families, for blue collar contractors Our "non smoking" room was rank with smoke and Febreeze which I assume was their attempt to remove the smell. I checked in at 3, put my bags in the room, and left for a conference. At 8 we returned and I went straight to the front desk to get a new room. The desk agent was irritated that it took me so long to come to them. I did get a new room that smelled better but definitely not good. In this room the smoke detectors were hanging off the ceiling from wires. We sucked it up and... read more
Business response:
Dear Andrew, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, including the smoke odor in the non-smoking room and the condition of the second room. We take your comments seriously and will address them with our team to ensure a better experience for our guests. We appreciate your input and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely,Hotel Management
Room was advertised as non smoking but clearly smelt like it was smoked in and they just tried to mask the smell. Room felt dirty and unsafe. Found bugs on the floor and the smoke detector was disconnected and dangling from ceiling. We left within an hour of checking in and checked in somewhere else.
Business response:
Dear Krissy, Please accept our sincere apologies for the issues you experienced during your recent stay. It's concerning to learn about the cleanliness and safety issues you encountered in your room, including the odor and condition of the smoke detector. We assure you these matters do not represent our usual service standards and the comfort we strive to deliver. Your feedback is invaluable, and we will review your concerns with the appropriate teams to prevent future occurrences. We understand the frustrations caused, and ... read more
The elevator stayed broken. The hotel is dated and grungy. My room had body fluid stains on the bathroom wall. The couch arm was ripped. The room smelled bad. There was a large black spot on my sheets that I didn’t notice till I woke up. I left early. I will never stay here again
Business response:
Dear BROOK, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We are sorry for the frustration caused due to some housekeeping oversights. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting t... read more
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.