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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in during the pandemic, which I understand it’s a difficult time. The front desk worker was too busy mingling in the front of the hotel not checking us in. We had to go get her to check us in. Along with she claimed we didn’t have a room for us when we paid for it on orbitz. And we showed her the confirmation and everything. Super annoying to say the least after a 11 hour car ride. Along with the showers were disgusting and the floors were stained in red all over the carpet.
Business response:
Thank you for choosing our hotel. We apologize for the service issues you encountered upon your arrival and regret the inconvenience it caused. Your feedback has been discussed with our front desk associates to make sure we are diligent in our efforts moving forward. Also, your comments concerning your room have been shared with our housekeeping to improve our accommodations. We value your business and hope to welcome you back soon for a better experience. Sincerely, Hotel Management
Room was very tired inside. Furniture worn. Staff not very friendly. Trash room across from our room was not tended to for entire weekend, causing smell. Staff also gave an access key card to my room to someone who was not named on my reservation - huge security concern. Won’t be coming back.
Business response:
Thank you for reviewing our hotel. It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future remodeling. We hope you will accept our apologies and consider givin... read more
Well this was a rough one. First, My flight got in early and when I called about checking in, I was told I could do so with being upcharged (which I declined). The reason this is important to mention is because when we checked after 3pm, we were sent to a dirty room that literally had dog on the floor, the bed was NOT made and had dirty towels all over the bathroom. So I would have been charged to walk into a disgusting room if I wanted to check in 2 hours early?? WOOOOOW!!!! That was enough for me not to want to stay there ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
When I received my receipt it was more taken out than Expedia we quoted over phone! If not resolved I will not be using or sharing y’all services anymore! Over charged and when I was at receptionist desk y’all was unable to be reached by my phone to clarify the problem!
Business response:
Thank you for sharing your feedback stating your concerns. We regret the inconvenience caused during your stay. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Horrible. When I arrived the first room heater was broken - I understood - mechanical things break. They gave me another room (it’s 9 pm and I have to be up at 3am). On entry the night manager and I saw that the room hadn’t been cleaned but the bed seemed unused and so I took the room because the manager said she would have to see what she could do - I told her I was exhausted and crashed in the the bed. The next day I returned and the room was still not cleaned but I crashed in the bed anyway. I’ve asked for a refund and ha... read more
Business response:
We are truly sorry for the issues you experienced in both of your rooms and regret the inconvenience it caused. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The appliances and furniture need to be updated as soon as possible. The room had an odor. I had to switch rooms because the 1st room I was in had flickering lights.
Business response:
Thank you for being our guest. We apologize for the issue you experienced at your initial room. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. Also, your comments regarding the odor will be shared with our housekeeping team so that they will be more diligent in their work. We will also share your valuable feedback regarding the condition of our appliances and furniture with our Brand Leaders so tha... read more
I got bitten more than 30 times sleeping one night over there. I called the office to complain and was assured that a manager would call me back, but that never happened.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
The bathroom was disgusting. There was hair in the tub and on the shower curtains. My husband did call to let the front desk know, and there was still hair on the shower curtain and tub.
Business response:
On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. Our housekeeping team has identified where mistakes were made and corrected it immediately. We hope you will consider giving us another opportunity to serve you in the future to see that we have made improvements in our processes. Sincerely, Hotel Management
Worst stay I had specifically stated my daughter has a pet allergy and was not informed of how badly the place smelled of animals and their dander. When we got there it was late, the baby didnt feel well so i went to bathe her. The tub was disgusting and had black stuff in it. The pull out couch had gum stuck to it. The staff offered to change our room which i apprecaited but the new room was not much better and i ended up giving the babya quick sponge bath as i couldnt have her sit in tst tub. The room had a heavy odor from... read more
Business response:
We are extremely sorry for the situations you described and the inconvenience this caused to you and your family. Such room conditions are unacceptable and we will review this with the housekeeping team to make sure such errors are not made in the future. At this point, we extend our apologies for the poor experience and thus, not living up to your expectations. If you ever come to this city again, please consider giving us another chance to replace this memory with a positive one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.