Extended Stay America - Fayetteville - Cross Creek Mall

Business response:

Vincent, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize for the cleanliness issue and that we did not meet your expectations. We will share your feedback with our housekeeping team to be more diligent. Please know, kitchenware for your suite is made available for complimentary at our front office. We are sorry if this information was not shared with you. We hope you will allow us to serve you again, as we are positive you will leave with a more favorable impression. Sincerely, Hotel Management 

Business response:

Thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Counting on your kind generosity to accept our apology, we hope you will co... read more

Business response:

Jeffrey, thank you for staying at our hotel. We are very sorry for the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. Moreover, we apologize for the cleanliness issue you had in your suite. We will discuss your comments with the housekeeping team to be more diligent. On a positive note, we are glad you liked our convenient location. We hope to host you again and regain your trust. Sincerely, Hotel Management 

Business response:

Cherise, thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We value your feedback and hope you w... read more

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. we hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management